Associate Account Manager

Account Management Irvine, California Portland, Oregon


Description

ASSOCIATE ACCOUNT MANAGER

The Associate Account Manager’s primary function is to provide support on every aspect of the project from the time designs and engineering are turned over by the Account Manager to begin estimating and quoting to client, through the final installation and completion phase. The Associate Account Manager must be capable of handling multiple projects simultaneously and work well with and communicate effectively with production teams and management. They should be extremely organized and document and manage all details of projects including budgets. The Associate Account Manager must be comfortable and thrive working in a fast-paced environment.

RESPONSIBILITIES

  • Responsible for the creation, maintenance and delivery of the detailed Project Plan and Scope of Work.
  • Ability to confirm and identify customer needs, challenges, and opportunities in order to develop viable solutions.
  • Works with the appropriate departments to craft the project plan and scope of work for the specific project.
  • Flexible hours are required to accommodate customer needs.
  • Facilitate the definition of project scope, goals, and deliverables.
  • Documents and creates any change requests required whether they arrive by request of the customer management.
  • Ability to learn and communicate product information of technical nature as well as commercial nature to customers, sales force, and other contacts.
  • Creates and maintains activity and progress reports for internal and external customers.
  • Initiates contact and works with internal team/customer to develop the proper timeframe. Sets proper expectation with the customer for the beginning and end date/times of a project.
  • Ensures the success of the project while remaining within the scoped time and budget.
  • Represents the company as a point of contact for all aspects of the project or engagement.
  • Properly notifies management staff of any pending or current escalations relating to the project or items that could impact the success of the project.
  • Ability to act under pressure to develop critical paths for projects.
  • Consult with design and engineering personnel to define production and aesthetic standards for displays.
  • Communicate production information to Account Executives.
  • Analyze project –wrap up meetings.
  • Coordinate daily project activities.
  • Participate in Client Review Meetings.
  • Maintain quality of product to client expectation.
  • Maintain clean and organized work area.
  • Reports to Account Manager

REQUIREMENTS

  • Strong organizational skills and interpersonal skills.
  • Ability to coordinate with members from different departments as well as customers to ensure that time schedules are being met.
  • Positive attitude and Professional Image.
  • Self-motivation and ability to work independently.
  • Ability and willingness to learn, understand, and follow documented work procedures.
  • Ability to manage time and workload and the ability to prioritize and modify priorities accordingly.
  • Excellent verbal and written communication skills necessary to interface with customers and colleagues.
  • The employee is frequently required to use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds. Vision requirements include close vision, depth perception, color vision, and the ability to adjust focus. Professional customer interaction is required.
  • Solid background/work experience in project management.
  • Perseverance, drive, and self-confidence to manage all workings of a project.

  

Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

We are currently working remotely, so if you become a member of the HH Global team, we’ll be providing you with equipment for success will working from home at no cost to you.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.

 

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