Hospitality Associate – Heifer U.S.A (HUSA)
Job ID 1598
Hiring Manager(s): Perry Kelley ([email protected]) Internal/External: Internal Only
Description
Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
About Heifer International
In 1944, Heifer International’s founder, Dan West, began outlining a simple but groundbreaking plan to tackle hunger around the world. West, a farmer from the Midwest and Church of the Brethren member, had recently returned from feeding weary refugees during volunteer service in the Spanish Civil War.
He had seen firsthand that giving people food was a short-term solution, whereas providing them with animals offered a steady supply of nutritious food for an entire family. His philosophy still inspires Heifer’s work today. Partnering with farmers across a range of different livestock and crops, we create unique solutions to local challenges.
Today, Heifer International has operations in 19 countries around the world, working alongside local farmers, business owners and their communities, as they mobilize and envision their futures. Together, we build inclusive, resilient economies, so communities can develop effective ways to end global hunger and poverty in a sustainable way.
To date, we have supported more than 42 million farming families across Africa, Asia and the Americas and in the past five years alone. We have worked alongside 2.7 million families to close the living income gap or set them on a path to doing so. Between now and 2030, we will support an additional 10 million people to reach a living income by scaling up our signature programs. To achieve this, Heifer International relies on its passionate, committed, and highly skilled staff.
ROLE FUNCTION
The Heifer USA Team believes in holistic farming practices that benefit the planet, consumers, and farmers. The Experiential Education Project Manager is a mission-driven, action-oriented and inclusive leader responsible for project design, project monitoring, coordination of technical assistance, and projects engagement. The Hospitality Associate will work alongside Heifer USA, Heifer International staff, and local farmers to support farm operations.
The Hospitality Associate/Specialist will support the upkeep and readiness of Heifer Ranch’s living learning ecosystem, anchored at the ranch and supporting national and global efforts where regenerative practices are tested, shared, and scaled. This includes maintaining clean, welcoming, and well-prepared lodging, meeting spaces, and public areas that reflect Heifer’s commitment to quality, care, and sustainability.
The Hospitality Associate/Specialist will carry out and continually improve Heifer Ranch’s hospitality operations, ensuring visitors, program participants, and staff have safe, comfortable, and well-maintained spaces to learn, work, and collaborate. This role is responsible for all aspects of cleaning, presentation, and readiness of facilities, along with light maintenance and event setup support.
By providing consistent, high-quality service and maintaining an environment that meets Heifer’s standards, the Hospitality Associate/Specialist helps position Heifer Ranch as a functional and inviting model of regenerative ranching and community engagement. This position works closely with other teams, supports daily operations, and ensures the guest experience aligns with Heifer’s values of dignity, inclusivity, and environmental stewardship. This role is a part-time position, averaging between 15-29 hours as needed.
THE SUCCESSFUL CANDIDATE
Mission-Driven: Passionate about food systems transformation and regenerative agriculture.
Action-Oriented: Proactive in driving projects and solving challenges.
Adaptable & Resilient: Thrives in dynamic environments and embraces innovative approaches.
Exceptional Communicator: Clearly conveys ideas, inspires teams, and facilitates cross-sector engagement.
Results-Focused: Committed to delivering measurable impact in alignment with Heifer USA’s mission.
Resourcefulness: Thrives in dynamic, hands-on settings. Find creative solutions with limited resources and adapt quickly to changing circumstances on the farm and in the classroom.
Lifelong Learner: Curious and open to new ideas. Embraces feedback, seeks continuous improvement, and models a growth mindset for participants and peers.
RESPONSIBILITIES
Hospitality and Facility Care (70%)
- Provide excellent customer service to Heifer Ranch visitors, guests, and staff, ensuring a welcoming and professional environment
- Clean and maintain public areas including meeting rooms, lodges, bunkhouses, restrooms, offices, and other shared spaces
- Prepare guest accommodations to high standards, including changing linens, dusting, vacuuming, sanitizing, and restocking supplies
- Maintain cleanliness of exterior public spaces such as porches, walkways, and entryways
- Perform laundry duties including washing, drying, folding, and storing linens and towels
- Complete seasonal deep cleaning tasks such as windows, carpets, upholstery, and drapery cleaning
- Ensure all assigned areas meet presentation and cleanliness standards before guest use
- Follow established cleaning protocols to ensure health, safety, and sanitation requirements are met
- Handle guest property and lost and found items according to policy
General Maintenance Support (30%)
- Perform light maintenance tasks including power washing, painting, moving furniture, and minor repairs
- Assist with event setup and breakdown, ensuring spaces are prepared before and restored after use
- Monitor, maintain, and restock hospitality supplies, linens, and cleaning products; report needs to the supervisor
- Coordinate with other teams to ensure smooth operations and readiness of spaces for programs and events
- Report facility damage, safety hazards, or maintenance needs promptly
- May perform other job-related duties/tasks as assigned
Minimum Requirements:
- High school diploma or General Educational Development (GED) certificate, or equivalent 8 years of experience
- 4 years minimum experience in housekeeping, hospitality, or a related role
- Ability to follow instructions, work independently, and complete tasks to established standards
- Physical ability to lift to 50 lbs., climb stairs, kneel, squat, reach, and perform physically demanding work on a regular basis
- Must have fluency or professional proficiency in English
- Ability to work a varied schedule including early mornings, weekends, and evenings as needed
- Ability to work effectively as part of a team and communicate clearly with colleagues
- Valid vehicle driver’s license
Preferred Requirements:
- Experience in a hospitality, hotel, lodge, or guest services setting
- Experience preparing and maintaining guest accommodations, meeting spaces, and public areas to professional standards
- Familiarity with health, safety, and sanitation practices in a hospitality environment
- Basic skills in light maintenance tasks such as painting, power washing, and minor repairs
- Experience in event setup and breakdown, including furniture arrangement and equipment handling
Essential Job Functions and Physical Demands:
- Ability to work a varied schedule including early mornings, weekends, and evenings as needed
- Ability to lift to 50 pounds without difficulty
- Ability to climb stairs, squat, kneel, reach under beds, and move furniture regularly
- Ability to work in a physically demanding role for extended periods using a variety of equipment, tools, and cleaning materials
- Ability to handle multiple tasks and deadlines, and establish priorities
- Must have access to reliable transportation
- Must be eligible to work in the United States
Salary Information:
- The expected hourly rate is $20.19 - $21.63. Placement within the range will be based on the experience and competency level of the candidate. To be considered for this position, please apply at your earliest convenience.
What We Offer:
- Heifer International offers a variety of benefits for U.S. based employees working 30 or more hours per week.
- Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
- Employee assistance program
- 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution)
- 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
- Employer-paid life insurance and accidental death & dismemberment (AD&D)
- Professional development and annual merit increase opportunities
- Optional critical illness insurance, legal assistance plan and pet protection
- And more!
Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability.