Field Service Electrician, Sheetfed

Technical Support Chicago, United States United States


Description

At Heidelberg, our experienced Technicians are the driving force behind our success.  By exceeding our customers' high expectations, we remain the gold standard in the print industry.  We are now hiring a Field Service Technician, Electrical for the Central region in the US.  While this role involves travel, preferred home location is Chicago, IL and Milwaukee, WI.

https://news.heidelbergusa.com/

Troubleshoot and repair electrical /electronic problems on Heidelberg Printing Presses, Color Measurement Systems, basic computer networks and Accessories/Peripheral systems including hardware and software.

Maintain excellent customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner.

Excellent customer relationship skills
  • Utilizing Electronic testing equipment, wiring diagrams and applications / tools available on the company’s laptop (electronic database, Sherlock, Knox2 and other applications).
  • Escalate verbally and Via E Mail difficult to solve problems to the technical support group in a timely manner. Work with the installation team to Install and commission new equipment
  • Prepare job estimates and reporting as requested by engineering department
  • Product knowledge and the ability to communicate clearly verbally and written (internal and external).
  • Complete all paperwork in a timely manner ( i.e. expenses, time sheets, escalation reports, SS36 related reports, online training courses, car maintenance.
  • Regular attendance and timeliness is expected. There may be times that overtime or weekend work will be critical functions of the job.
  • Overtime may be required.
  • Other duties are assigned as needed by the jobholder’s supervisor.

Minimum Qualifications

Associates degree or vocational apprenticeship

Job related work experience; over 5 years up to and including 7 years

Skills Required

Basic personal computer skills

MS Word and Outlook

IPhone used for work orders, intranet service point and other internal service documents

Travel

Travel is required; continually (67 to 100%)