Lifecycle Sales Account Manager

Sales Charlotte, North Carolina Greensboro, North Carolina Raleigh, North Carolina


The Lifecycle Sales Account Manager is responsible for achieving territory sales quota, ensuring customer satisfaction, building market awareness, identifying, and building new business.  Working cross-functionally within Heidelberg to ensure the success of the product line and customer satisfaction.  This includes our Account Management team, Sales Specialist team, product management group, marketing, parts, service, and operations teams. 

Essential Functions and Competencies:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


As the Lifecycle Sales Account Manager, this talented sales professional must be able to gain access to management teams, print production, and key decision makers to acquire new customers for Heidelberg.  

  1. Design and implement sales strategies to ensure the company meets its revenue objectives by growing new and existing accounts. This position is accountable for achieving the sales targets for its products through a combination of direct sales and working cooperatively with the Lifecycle Leadership team, Heidelberg’s Sales Account Managers, Consumable Customer Service Representative staff, Logistics, and other departmental staff. Using insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business, which link back to Heidelberg solutions.  You will be expected to disrupt customers’ thinking and build consensus within diverse stakeholders for Heidelberg solutions.
  2. Job responsibilities include selling the full range of Lifecycle products and solutions to new and existing customers within the assigned territory while also keeping customers up to date on the latest product offerings.
  3. This position requires a strong understanding of print and finishing production processes (conventional, UV, and digital), print quality, color management, and workflow.
  4. Proficient in developing and presenting proposals, quotations, ROI and cost analysis to customers, presenting in demonstrations, and closing both transactional and contractual sales. 
  5. Job responsibilities also include providing technical product support and tactical pricing and sales support to customers and the Lifecycle Sales Manager.
  6. Identify opportunities for Prepress, Press, Postpress and Parts & Service.  Look for opportunities to leverage consumable bundle programs to help the purchase of Heidelberg equipment, technology solutions, or repair.
  7. Maintain company CRM system reporting all customer activity, opportunities, accurate forecasting, and competitive install base.  Meet minimum assigned call activity guidelines using all multichannel processes including but not limited to face-to-face, Phone, email, direct mail and text.
  8. Build relationships between the HUS sales team, product management team, marketing, operations, service department, business development and competitive analysis. Monitor customers after purchase, facilitate customer issue escalations, when necessary, with Heidelberg’s Application Support Team.
  9. Actively promote Lifecycle Solutions in the assigned territory through social media, participating in industry events and supporting customer events and shows.


This position requires up to 50% of travel. Some of the travel may be international.

Required Education and Experience:

·         Bachelors Degree in business preferred

·         At least 5 years of related work experience

·         At least 0 years of management experience

Additional Eligibility Qualifications:

·         Basic computer skills

·         Microsoft Operation System knowledge

·         Microsoft Office knowledge – Excel, PowerPoint, Outlook, Access and Word

Company Benefits:

  • 401(k) Pre-Tax Savings Plan with Employer Match
  • Medical, Vision and Dental plans offered
  • Company paid Long-Term Disability Coverage and Group Life Insurance
  • 9 Company paid holidays: 4 floating holidays
  • Vacation, Sick and Personal paid time off


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.


EEO/AA Statement: 

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws. Violation of this policy by any employee regardless of position or title, as determined by the Senior Vice President of Human Resources and General Counsel, may result in discipline up to and including immediate termination. Please see the legal postings on the bulletin board for a full list of the protected categories in the state where you work.


Pay Transparency Nondiscrimination Provision:

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.