Description

Fireside Hearth and Home (FHH) is looking to add a Regional Operations Manager in Dallas TX.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

The Regional Operations Manager is responsible for executing the Fireside operations strategy across an assigned sub‑region to attain SQDC targets. This role leads Branch Managers, ensures disciplined execution of standard operating procedures, manages sub‑regional costs and logistics, and resolves escalated operational and customer issues. Through strong operational leadership and cross‑functional coordination, the Regional Operations Manager enables consistent branch performance and a reliable customer experience.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

KPI Ownership 

• Execute sub‑regional operations strategy to achieve SQDC targets
• Drive excellence to SQDC by identifying systemic trends and implementing countermeasures to improve KPI’s
• Manage sub‑regional costs with emphasis on COGS and G&A
• Drive gross profit through cost controls and quote‑to‑invoice optimization
• Manage working capital, including inventory audits and A/R back‑charge resolution

Operations Leadership 

• Provide oversight of daily operations across multiple branches to ensure consistent execution of standard operating procedures
• Hire, develop, coach, and manage Branch Managers
• Build logistics and capacity plans to meet customer demands
• Resolve escalated customer and operational issues
• Manage facilities and vehicle needs including showrooms and general maintenance
• Ensure OSHA compliance across branch operations
• Ensure adherence to the safety plan and support incident investigations and corrective actions 

Required Qualifications

Skills and Abilities 

• Strong operational leadership with the ability to oversee multiple locations
• Proven people‑management capability, including coaching, developing, and accountability
• Financial and business acumen, with experience managing costs, gross profit, and working capital
• Ability to plan and execute logistics and capacity strategies to meet customer demand
• Effective problem‑solving and decision‑making skills, particularly in complex or escalated operational situations
• Strong communication and collaboration skills to coordinate across Sales, Customer Service, Branch, and Field teams 
• Proficiency with standard business and reporting tools (e.g., MS Office, PowerPoint, quality metrics and reporting systems) 

Education & Experience

• Bachelor’s degree or an equivalent combination of education and experience
• 5 years of experience in leading and managing people in an operations environment 

Preferred Qualifications

Hearth industry or construction industry experience is preferred.  

About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions. Apply today! 

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.