Product Support Specialist

Administrative & Support Services Lake City, Minnesota
Salary: USD 19.00 - 22.00 Hourly

Apply

Description

Position at Hearth & Home Technologies, LLC

Hearth & Home Technologies is looking for a Product Support Specialist to join our Customer and Technical Support team in Lake City, MN.
In this role you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, electric, pellet, and wood burning appliances.
 
  • Starting Pay: $19.00-$22.00 per hour (based on skills & experience)
  • Shift details: 8:00 AM – 4:30 PM, Monday – Friday
Key Responsibilities 
  • Provide technical and directional assistance to internal and external customers with processes and products manufactured by Hearth & Home Technologies (HHT)
  • Assist customers via phone, email, and other support tools
  • Escalate necessary issues to Consumer Care Team Lead for direction or resolution
  • Work internally with outside sales force, product management and other departments to ensure customer satisfaction
  • Assist with technical and/or complex customer service problems
  • Research service part requirements applicable to unit based on model and serial number
  • Open, track, and close trouble tickets within HHT’s CRM systems; ensure problem ownership and promotes end-user satisfaction
  • Work in a cohesive team environment 
 
Minimum Requirements 
  • High School diploma or equivalent
  • Direct customer support or call center experience
  • Ability to employ proper customer handling techniques
  • Possess troubleshooting and problem-solving skills
  • Excellent oral and written communication skills
  • Fluent in English
  • Experience with Windows and Microsoft Office suite of programs
  • Ability to work onsite at our Lake City facility 4-5 days a week
 
Preferred Qualifications
  • Salesforce knowledge is a plus 
  • Read, interpret, and understand blueprints and dimensional drawings 
  • Fluent in Spanish and/or French languages is a plus  

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Apply Apply Later
← Back to Current Openings

Share