Case Status and Appeals Representative
Description
Heard and Smith, LLP
Case Status and Appeals Representative
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life!
Fast-paced, and professional environment
Fulfilling, challenging, and rewarding
Great team environment
Paid Holidays, Accrued Paid Time Off
Great Medical Benefits Package
Wellness Program
Competitive Salary $14.50-$16.50 per hour with potential for incremental increases
401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)
As a Case Status and Appeals Specialist, you will build lasting relationships with clients which also includes with the Social Security Administration to gather information for claims. You will also provide support for our client’s working throughout claims via the computer/telephone in a call center setting.
As a Client Service Specialist, you will:
Perform approximately 50 to 75 inbound and outbound calls a day in a call center environment
File appeals and maintain deadline driven case workloads
Consistently build the Client/Social Security relationship and confidence in our firm with every interaction while proactively contacting clients and Social Security to ensure the relationship is maintained
Maintain assigned goals and metrics
Retain and recall SSA (Social Security Administration) and company policies and processes
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of client and Social Security interactions, concerns, and complaints in a paperless database system
Confidently address client’s and Social Security concerns and/or complaints including those of upset clients
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
To be successful as a Case Status and Appeals Representative you will need:
High School Diploma: Degree preferred; or equivalent combination
Customer service experience
Call center experience
Minimum 40 WPM typing speed
Ability to meet performance standards whether in the office or working remotely from home
Knowledge of computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
Multi-tasking skills and the ability to work well under pressure
Self-disciplined
Strong people skills
Attention to detail and accuracy
Excellent telephone, communication, and active listening skills
Excellent spelling and grammar
Reliability and dependability
Ability to work in fast paced environment
Ability to work in a confidential environment always maintaining client confidentiality
Problem analysis and problem-solving
Has professional manner and high energy level, exhibits a positive attitude.
Good time management skills
Strong organizational skills
Self-motivated, able to work with little supervision
Accepts new ideas and challenges and is highly motivated
Ability to work well with others as a team
Ability to work remotely from home as needed per business needs (see remote requirements)
Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
Remote work a plus
Fluent in Spanish a Plus
Minimum Requirements for a Remote Home Office Client Service Specialist:
Computer with up-to-date operating system (No Chromebooks, Macs, Tablets)
Camera - internal to computer or external
Dual Monitors is recommended
Fast internet connection (20MB+)
Wired Ethernet cable Internet connection in your home office
Land line telephone or good cell phone signal in home office
Quiet, private home office with no distractions during business hours