Clinical Practice Liaison

ClinicalHybrid Remote, Chicago, Illinois


Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary
The Clinical Practice Liaison is responsible for coordinating performance improvement activities to engage, educate, and manage activities to improve the health outcomes of Healthmap Solutions members. This position will closely partner with Provider Relation Managers (PRMs) and Care Navigation teams to improve the quality of the Kidney Health Management clinical program.


  • Collaborate with the Provider Relations Manager to develop a trusting partnership with clinical providers and practice locations
  • Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific data
  • Incorporate education and communication on Best Practice sharing for identified areas of provider low performance
  • Provide assistance in identifying areas for process improvement in provider office workflows
  • Partner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support
  • Support operational and clinical stakeholders in the identification, development, and execution of process improvement initiatives
  • Collaborate with Provider Relations Manager to improve provider performance in areas such as Healthmap Solutions Interventions, Care Gaps, and Chronic Conditions
  • Educate providers on HEDIS measures and open Care Gaps
  • Support the development and implementation of quality improvement interventions
  • Identify opportunities to educate provider offices on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.
  • Build strong cross-functional relationships with internal departments and provider partners and practice staff
  • Collaborate with the Care Navigation team to provide and receive information to enhance care coordination on Healthmap Solutions members
  • Maintain thorough documentation of all provider meetings and interactions for consistency and coordination of provider engagement
  • Maintain documentation in compliance with National Committee for Quality Assurance (NCQA) standards
  • Ensure timely and successful delivery of reports to internal and external stakeholders
  • Perform other related duties as assigned
  • Bachelor's Degree preferred – in a Healthcare related degree such as Public Health, Nursing, Health Administration, Social Work, or an associate degree in nursing or equivalent experience
  • Active, unrestricted LPN, RN, NP, ARNP, PA, MSW, LCSW or CPC license preferred or equivalent experience
  • 3 years of experience in a health care or managed care setting
  • 3 years of experience in claims or gap closure campaigns, preferred
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
  • Prior experience building and managing relationships with health care providers preferred
  • Proof of valid and unrestricted driver’s license required
  • Same state residency required
  • Proof of full Covid-19 vaccination
  • Excellent verbal, written and presentation skills
  • Interpersonal skills to develop and maintain strong internal and external relationships
  • Ability to multitask, prioritize, and create solutions in a fast-paced environment
  • Strong critical thinking and analytical skills
  • Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
Moderate Travel, less than 50%, mainly in the Cook County and surrounding areas.

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.