Associate Vice President, Operations
Description
Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.
Position Summary:
The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products.
The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products.
Responsibilities:
- Strategic oversight of Healthmap’s non-clinical operations
- Alignment with the clinical services team and Regional Vice Presidents
- Lead multiple teams that include and may be subject to change
o Mail Fulfillment – Direct oversight of the mail fulfilment center including mail vendor management
o Member Engagement – Provide operational and strategic leadership for the outbound call center team that is charged with obtaining consent from members to join Healthmap’s Kidney Health Management program
o Workforce Management – providing support to both clinical and non-clinical departments - Drive operational efficiency
- Manage all Member Incentive Programs – ensuring appropriate ROI and effectiveness
- Vendor management of supporting telecom and mail services
- Develop additional reporting capabilities to monitor team effectiveness
- Work directly with key senior leaders within Clinical Operations to improve operational efficiency
- Work directly with the Account Management Executives to enhance operational offerings while overseeing operational results
- Ensure company adherence with legal and regulatory requirements
- Conduct quality improvement and outcomes studies
- Participate in customer management activities
- Business lead for new solutions and product development
- Perform other related duties as assigned
Requirements:
- Bachelor's degree from an accredited four-year college or university, Masters degree preferred
- At least 10 years’ experience in a leadership position
- Operations experience required
- Operational clinical cross functional matrix experience
- Experience with running Inbound and Outbound Call Centers
- Experience managing teams that engage with customers directly (B2C operations) highly preferred
- Experience with health insurance companies and related vendors highly preferred
- Experience leading mail fulfillment teams preferred
Skills:
- Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audience
- Strong relationship building skills, prioritization and solutions oriented
- Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience
- Metrics driven ability to understand key goals from program and understand reporting results to communicate areas of opportunity to all stakeholders
- Ability to manage multiple priorities
- Must be proficient in Microsoft Office Outlook, Word, Excel, PowerPoint etc.
Travel:
- Limited Travel, scheduled per needs of the business
#LI-Remote
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.