Clinical Community Liaison - Orlando, FL
Description
Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.
Position Summary:
The Clinical Community Liaison is responsible for serving as the point of contact and coordinator of care hand off with external hospital providers. The Liaison will primarily work to develop a solid approach to identifying and coordinating transition of care for chronic kidney disease members. This position will closely partner with Provider Relation Managers (PRMs,), Quality Practice Advisors (QPAs) and Care Navigation teams to improve the quality of the Kidney Health Management clinical program.
Responsibilities:
- Ability to build positive, productive relationships with care teams, service providers, and coordinators of support
- Collaborate with the assigned hospitals to develop a trusting partnership with clinical providers and interdisciplinary team members
- Interact clearly and professionally with members and their families while gathering additional information related to their kidney health and build bridges to care navigation
- Collaborate with Quality Practice advisors and Care Navigators to facilitate transition of care hand off at time of discharge
- Facilitate the flow of information collaborates with the Care Navigation team to enhance care coordination on Healthmap Solutions members
- Identify members timely and coordinates consent and hand off to care navigation
- Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific data
- Incorporate education and communication on Best Practice sharing for identified areas of provider low performance
- Provide assistance post discharge in identifying areas for process improvement in provider office workflows
- Support operational and clinical stakeholders in the identification, development, and execution of process improvement initiatives
- Partner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support
- Function as a resource for and identifies opportunities to educate hospital teams on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.
- Build strong cross-functional relationships with internal departments and discharge planners
- Maintain thorough documentation of all provider meetings and interactions for consistency and coordination of provider engagement
- Maintain documentation in compliance with National Committee for Quality Assurance (NCQA) standards
- Ensure timely and successful delivery of reports to internal and external stakeholders
- Perform other related duties as assigned
Requirements:
- Bachelor’s degree in nursing required
- Active, unrestricted RN license required
- 3 years of experience in a health care or managed care setting
- 3 years of experience in claims or gap closure campaigns, preferred
- 3 years of progressive experience in healthcare services, clinical operations, quality, or care management
- Prior experience building and managing relationships with health care providers preferred
- Proof of valid and unrestricted driver’s license required. This position requires travel within assigned region to visit hospital providers
- Same state residency required (FL)
- Must be familiar with local healthcare market (Orlando, FL)
Skills:
- Excellent verbal, written and presentation, skills
- Interpersonal skills to develop and maintain strong internal and external relationships
- Ability to multitask, prioritization, and create solutions in a fast-paced environment
- Strong critical thinking and analytical skills
- Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
Travel:
- Travel over 50%, primarily in the Orlando, FL, area
#LI-Hybrid
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.