Senior Account Manager

Field OperationsRemote, Home Office Based


Description

Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary
The Senior Account Manager is responsible for overall client satisfaction and retention while managing the day-to-day operational activities for the health plan client. The position is accountable for supporting and monitoring program service delivery for clients working cross-functionally with all operational areas. The Account Manager proactively reviews performance metrics to promote client satisfaction and works to anticipate and exceed clients' needs/expectations, collaborating with the company’s operations. This position reports directly to the Director, Account Management.

Responsibilities

  • Works as the liaison between the client and operations in taking the lead on operational activities
  • Works directly with the client to understand, represent and drive client operational requirements throughout the organization
  • Manages the execution of standard client requirements (i.e. Plan changes)
  • Manages client operational requests/concerns; owns resolution and the development of communication back to the client
  • Serves as project lead to ensure project meets internal and external client expectations with respect to quality, budget, delivery timelines and goals
  • Other duties as assigned
Requirements
  • Bachelor's degree with a minimum of 5 years relevant experience in the healthcare industry
  • Must have experience in a client facing role with a Health Plan client
  • Ability to manage projects, utilizing proven project management processes
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
  • Ability to interact effectively with counterparts at their assigned clients
Skills
  • Excellent Computer skills including proficiency in Microsoft Office and Internet research
  • Strong communication and written skills
  • Knows how to interact successfully with both internal and external customers
Travel
No more than 40%


Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.