Sr. Provider Pay Specialist
Description
SUMMARY
The Sr. Provider Pay Specialist is responsible for assigned duties related to on-boarding, customer service, and the timely and accurate collection, preparation, documentation, and processing of provider pay for our professionals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review and apply judgement interpreting facility/provider contracts to ensure correct pay and bill set up. Communicate with sales team / recruiting if needed.
- Ensure, via audits and training, the proper recording of provider pay accounting, transactions, reporting, stop payments and other operations.
- Ensure that provider pay is processed accurately and timely including but not limited to
- Weekly collection, input of timesheets/time reports, as required, in VMS/MSP portals,
- Input and processing of timesheets
- Understand and review rules engine output based on hours entered.
- Process deduction changes, bonuses, PTO payouts, and benefits.
- Calculate and ensure payment of authorized reimbursement requests from recruiters and HCPs.
- Review and process, as appropriate, supplemental pay.
- Ensure, via audits and training, the accurate calculation and recording of retroactive pay/deduction adjustments as needed.
- Application of guaranteed hours by understanding assignment specific rules, gathering reasons for hours shortages
- Assist in provider pay and timesheet audit activities.
- Contacting HCPs when time is not received or if clarity is needed.
- Ensure timesheets are sent to MSP/VMS as appropriate
- Calculate bonus eligibility
- Ensuring proper application of Per Diem proration.
- Review provider pay reports and timesheets for correctness before provider pay transactions.
- Work with Billing Team to resolve disputed hours.
- Conduct HCP On-boarding processes including but not limited to:
- Ensure collection of appropriate forms for employment such as W-4, Proof of Permanent Tax home, and Direct Deposit information.
- Keep provider pay system (e.g., Archer hierarchies, HCP info in ADP, etc.) up-to-date and accurate.
- Set-up provider pay arrangements for new hires (e.g. ADP data is set up, complete, and accurate).
- Provide outstanding customer service to placements as well as clients.
- Be available for on-boarding call with each HCP assigned including the maintenance and distribution of Welcome Packets.
- Ensure timekeeping procedures, Facility instructions, MSP/VMS rules, Exception processes, and approval requirements are documented and known to the HCPs.
- Act as the first point of contact for HCPs for any pay related inquiries.
- Respond to provider pay queries from HCPs and front end in a timely manner.
- Analyze provider pay issues and recommend corrective actions.
- Maintain provider pay records and timesheet data for future references.
- Identify process improvement opportunities and suggest standards for new processes.
- For new accounts, perform the initial processing, validate rules (and fix as needed) and, once validated, transfer account to Provider Pay Specialist.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS
- Associates degree in business or operations discipline +2-3 years of experience or corresponding work experience
- Experience with MS Dynamics GP, ADP, Timekeeping (e.g., Kronos) and/or VMS technologies is desired
- Proficient use of Microsoft Office, including Word, Outlook, and Excel required (advanced Excel preferred)
- High Attention to detail is a must
- Strong organization and time management skills, especially the ability to hit weekly deadlines.
- Ability to adapt to a changing environment
- Demonstrated excellent customer service skills along with a high level of interpersonal skills with demonstrated poise, tact, and diplomacy; must be able to maintain the integrity of confidential information
- Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management
- Staffing industry experience a plus, but not required
TOP SKILLS & PERSONALITY TRAITS
- Ability to follow standard procedures and escalation policies.
- Highly organized and able to maintain robust documentation of communications.
- Highly collaborative internally and with external partners to build partnerships to meet shared objectives.
- Ability to balance multiple priorities at once.
- Able to handle difficult conversations calmly and professionally.
- Strong technical skills. Able to retrieve, organize, format, and distribute data using various software platforms.
- Strong Problem-solving and critical thinking skills.