Staff System Integration Engineer

Broadband-Customer Experience Denver, United States

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Description

Staff System Integration Engineer
 
Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity.  We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com. 
 
Role Description
We are looking for a Staff System Integration Engineer. You will report to Director, Broadband System Integration. You will be required to work on key customer account(s) in North America Mountain time-zone.
 
Location
On-site – This position will be based in Denver, Colorado.  Occasional travel is required.
 
 
What you will be doing:
 
  • Support activities for cOSTM client lab integration, testing, qualifications, and field trials.
  • Design IP networking ecosystem with Harmonic cOSTM platform to support Customer Use Cases.
  • Communicate with marketing, engineering, and sales team about client expectations.
  • Responsible for testing new software and hardware; report and track defects to engineering.
  • Design, execute, and lead client field trials.
  • Train clients on the operation and troubleshooting of the cOSTM system.
  • Train field service team on the operations and troubleshooting of cOSTM system and any new features that are supported.
  • Assist with deployments and technical support as needed.
  • Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
  • Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
  • Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.
  • Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
  • Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.
 
What you should have:
 
  • Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent;
  • 7+ years direct experience in networking systems hardware and software design and troubleshooting.
  • Strong expertise in IP network switching and routing protocols, TCP/IP stack is a “must”.
  • Experience in configuration and administration of Linux-based servers is a “must”.
  • Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
  • Problem solving, analytical and communications skills.
  • Knowledge of DOCSIS, CMTS configuration and troubleshooting is a “must”.
  • Knowledge of FTTX is a plus.
  • Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
  • Ability to develop and present technical solutions to customers and internal team. 
 
Travel
 
  • Work mostly in customer Lab or office.
  • Occasional travel to deployment site(s) for investigation or training purpose.
  • Harmonic Corp office for training.
 
Pay & Benefits
 
For this role, the estimated base salary range is between $125,000 - $165,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.
 
Diversity, Equality, and & Inclusion at Harmonic Inc
 
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
 
 
Additional Equal Opportunity statement 
 
Harmonic is an equal opportunity employer.  Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com
 
For more information, please see links below:
 
 
 
 
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