Pre-Sales Engineer
Description
Pre-Sales Engineer
Harmonic is the worldwide leader in video delivery solutions, enabling media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally. Through innovative SaaS platforms and software-based appliances, we are changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at www.harmonicinc.com
Role Description
We are looking for a Pre-Sales Engineer, who will be a technical evangelist for Harmonic’s SaaS and Appliances solutions– influencing and advising the technical decision makers within strategic accounts in our target markets. Primary customers are aggregators (telco, streaming- mobile and internet, cable, terrestrial, satellite), OVP, broadcast television networks, content owners and tv/movie studios. As well as being autonomous and take ownership of your assigned accounts and regional area working closely with account sales executives.
A Pre-Sales Engineer will position and sell Harmonic’s solutions through every aspect of the sales cycle– presentations, hands-on demonstrations, RFI/RFP responses, design and architecture of digital video systems from signal acquisition to delivery, bill of material and pricing with current and prospective customers and generate winning solutions and systems designs. In addition to moving in a very dynamic media market from a business as well as technology perspective, the pre-sales role requires curiosity, sense of autonomy, agility and cloud-savvy culture.
Location
Remote – this position can be anywhere in Germany
What you will be doing:
- Develop adoption of Harmonic technologies and solutions amongst existing and potential customers. Ensure teamwork with the other pre-sales members to harmonize proposals and get feedback from the field.
- Understand the customer's business and describe how the Harmonic solution will fit to the customer’s strategic advantage.
- Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.
- Able to effectively demonstrate Harmonic technical solutions remotely or on customer sites and be capable of organizing detailed technical workshops to deliver information concisely and effectively
- Strong focus on generating revenue and high customer satisfaction
- Assist customers in pilot, beta testing. Involve additional engineering resources where necessary for custom development needs.
- Effectively communicate product requirements from the field back into product marketing.
- Excellent listening skills. The ability to understand the business needs of prospects / customers and articulate succinctly how our solution can meet their needs.
- Exceptional time management and organization, and the ability to manage a predefined project or process requiring the participation and assistance of individuals from multiple functional areas.
- Arrange demonstrations and trial installations
- Be a customer relay inside Harmonic, with capacity to summarize & track the customer situation.
- Collaborate with sales teams to understand customer business, promote company’s solutions and to provide sales support.
- Collaborate with Customer Success Manager to ensure a successful customers on-boarding for new SaaS projects
- When required, contribute technical information, itemized bill of materials, and solution diagrams for proposals, quotations and contracts.
What you should have:
- A minimum of 3 years of work-related skill, knowledge, or experience is required in related industry (video or cloud services)
- Fluent in English, German is a plus
- Demonstrable experience in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers
- Demonstrable experience in managing transversal projects
- Possess core technical skills across the range of Harmonic’s products to enable presenting effectively at all technical levels.
- Expertise needs to include:
- University level degrees in applicable technical disciplines are preferred. Equivalent experience may be considered ideally in SaaS environment.
- Background in video media processing (playout, encoding/transcoding, origin and CDN delivery)
- Operating systems: Linux (Centos) and Windows server
- Networking: IP switching and routing, IP multicast. CCNA/CCNP is a plus.
- Use of Restful APIs
- Cloud environment: K8s, Docker/Container, IaaS (Azure, Akamai, AWS, Google Cloud)
- Use of Elasticsearch, Logstash et Kibana
- Good understanding of MPEG/DVB standards, HLS/MPEG-DASH OTT packaging formats and Server-Side-Ad-Insertion (SSAI)
- Digital Video Solutions (Broadcast, Streaming linear and non-linear)
- Good knowledge of the video pipeline ecosystem: Traffic System, Automation, Content Management System (CMS), DRM, Player, Ad ecosystem
- Demonstrable experience selling media complex video solutions to our target market
- Good presentation, verbal and written communication skills required.
- Must be able to work under pressure and independently and be able to meet project deadlines for delivering quality solutions on time.
- Demonstrated ability to rapidly learn new tools and technologies
Travel
Frequent travel (Europe) is required to meet customers and peers to provide presentations, advice and support.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
#LI-Remote
Recruiter #LI-AW1