Customer Service

Material Planning & Logistics Carey, Ohio

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Description

Job Title                     Customer Service 
 
Department             MP&L  
 
Reports To                 MP&L Manager

 
 
Job Description 
Responsible for all activities related to transactions, orders, transportations and inquires of customer needs. Position also requires to meet the needs of the company and may require individuals to perform other functions. 
Primary Responsibilities 
·        Responsible for supervising activities related to the planning of logistical processes for outbound, such as calculating adequate inventory levels 
·        Prepare Forecast according to customer demand so that the company can analyze its capacity, machines, people and stock 
·        Negotiation of shipments with customers, according to systems (EDI, Site and Kanban) 
·        Managing all customer metrics, delivery performance, ASN, collection schedule and delivery tracking to the customer 
·        Support of weekend coverage for assembly plants 
·        EHS: Follow all procedures and instructions that are applicable for the respective workplace or relevant EH&S activity 
 
Years of Experience 
  • Two years’ experience in material planning/scheduling or customer service experience in a high-volume manufacturing environment
 
Degree Preferred 
·        Bachelor degree in field related with production and inventory control and/or equivalent combination of education and experience 
Desired Competencies, Experience, & Qualifications 
  • Experience using SAP required
  • Experience using MRP/ERP system-SAP preferred
  • Experience in managing manufacturing processes, productivity, and efficiency requirements as related to scheduling activities
  • Proficient in Microsoft Office
  • Strong communication, organization skills
  • Strong problem solving and analysis skills
  • Ability to understand customer demand and how to alter production to meet demand as well as an ability to manage complexity and resolve conflicts that arise from balancing multiple priorities
  • Strong knowledge of shipping & receiving functions including international freight
  • Previous automotive is a plus, but not necessary
Hanon Systems is an equal opportunity employer committed to a culturally diverse workforce.   

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