Outpatient Care Coordinator
Hamilton Health Care System, Inc.
Job Description and Performance Standards
Title: Outpatient Care Coordinator – 554805166 / 554225166
Department: Hamilton Cancer Institute
Reports To: Oncology Service Line Administrator
Shift: 8:00am - 5:00pm / Monday-Friday
The Outpatient Care Coordinator is responsible for collecting, and processing patient information that will contribute to safe, efficient, compassionate, and competent care delivery in a timely manner. This position requires complex assistant skills, clinical knowledge, and sensitivity to patients’ needs including assessment of needs for referral to other care team members such as social worker, clergy, dietician, physical/occupational therapy, American Cancer Society, other outside agencies and Medical Practices. The Outpatient Care Coordinator also facilitates communication and workflow within and between the infusion center, radiation department and other departments of HMC as well as with external referral sources and medical practices. The Outpatient Care Coordinator performs various duties assisting in the treatment and care of patients in accordance with established methods and procedures of HMC. This position requires knowledge of pre-authorization procedures as well as a thorough knowledge of procedure coding for order entry and billing. The Outpatient Care Coordinator collaborates with the Central Business Office to ensure correct charges are filed with insurance providers and works to correct and resolve denied claims, which may include the transcription of clinical notes or Letter of Medical Necessity. The Outpatient Care Coordinator should possess the ability to facilitate physician/patient interactions within and outside of the medical center on behalf of the Oncology Service Line. Requires the ability to obtain and interpret information appropriate for the age group of the patient served. This position includes maintaining supplies and equipment within the department, calling in work orders (Facility Ops/EVS) and submitting orders to replenish supplies.
Education: High School Graduate or equivalent preferred.
Experience: A minimum of 2 years working in an outpatient clinical setting or related setting preferred. Applicant should be familiar with medical terminology, coding and preauthorization processes, as well as with hospital policy and procedures in the outpatient health care work environment.
Skills: This position requires use of medical equipment in direct/indirect patient care and communication equipment to include patient equipment, computer, copier, fax, phones, printer, and pagers. Must have effective organizational skills, possess written and verbal communication skills; utilizing interpreters as needed. Position requires communication with diverse types of ethnic and socioeconomic groups of people and behavior that projects responsible and personal interaction. Able to utilize EHR/EMR software. Transcription skills preferred.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Works in a very busy clinical setting with frequent interruptions and multiple deadline requirements.
Able to move throughout the inpatient and outpatient hospital departments with awareness of the hazards of the environment. Requires the ability to lift up to 50 pounds, push, bend, and stoop as necessary, and use full range of body motion including manual and finger dexterity and eye coordination. Works with multiple members within the department who have different specialties, different personalities, and different needs, which require the ability to prioritize and coordinate concurrent projects.