Patient Service Assistant

Patient ServicesFood Services Dalton, Georgia


Hamilton Health Care System, Inc.

Job Description and Performance Standards


Title: Patient Services Ambassador  558019012

Department:  Food and Nutrition Services

Reports To:  Patient Services Supervisor and Clinical Nutrition Manager

Shift: 1pm to 8pm 4 days a week, 6:30am to 7:00pm every other weekend

Status: Full-Time


Follow “At Your Request Room Service Dining” Patient Ambassador Protocol at all times, which includes: utilizing room service scripting, delivery of patient meals, tray set up on patient’s bedside table, providing assistance as necessary with opening milk, juice, condiments, etc, picking up trays after each meal, stocking assigned galleys, documenting galley charges and refrigerator temperatures, and assisting with other food service duties as assigned. 


Education:  High School diploma or equivalent preferred

Licensure     None

Experience:  None

Skills:  Strong communication skills, able to stand and walk for extensive periods of time, some lifting and pushing is required. 



Performs responsibilities in a typical institutional kitchen setting subject to hazards associated with such an environment including wet surfaces, cleaning and cooking equipment, and sharp instruments. Works in an acute health care setting with neonatal, pediatric, adolescent, adult, and geriatric patients experiencing a wide range of medical problems.  Requires full range of body motion. Requires standing and walking for extensive periods of time. Moderate amount of lifting, stooping, stretching, and bending is required.  Requires corrected vision and hearing to normal range. Requires exposure to communicable diseases or body fluids.  Universal precautions should be used at all times.