Interpreter / Patient Representative
Hamilton Health Care System, Inc.
Job Description and Performance Standards
Title: Interpreter/Patient Representative 559525082
Department: Guest and Volunteer Services
Reports To: Director, Patient, Guest and Volunteer Services
Provides accurate and skilled interpretations to help facilitate successful delivery of healthcare services to Spanish speaking patients and guests. Acts as a liaison between patients, their families and healthcare staff assuring that every effort is made to meet individual needs.
Education: Undergraduate degree preferred, High School diploma required.
Licensure/Certification: Certification of completion of an accredited medical interpretation training course (such as “Bridging the Gap”) completed within 6 months of hire.
Experience: Hospital experience preferred. Knowledge of medical terminology preferred.
Skills: Fluency in English and Spanish required. Familiar with diversity of cultural and socio-economic backgrounds. Excellent interpersonal and communication skills. High level of customer service and positive approach required. Good problem solving and decision making skills necessary. Position requires highly motivated individual willing to work independently without supervision.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Fast paced clinical and office environment, with frequently changing priorities. Physically demanding with extended periods of walking and standing. Emotionally challenging as some interactions may be highly stressful requiring maturity, composure and sound judgment.