Hamilton Health Care System
Job Description and Performance Standards
Title: Administrator, 263500450
Departments: Hamilton Long-Term Care, Ridgewood
Reports To: HLTC Executive Director
Shift: 8:30am-5:00pm, Monday-Friday; Flexibility required
Status: Full Time
Directs the day-to-day functions of the Nursing Center in accordance with current federal, state, and local regulations that govern long-term care centers to provide appropriate care for our patients. This position serves as a valued business partner in optimizing organizational performance by ensuring the highest standards for the residents we serve.
The Hamilton Health Care System mission is to provide leadership, partnerships and seamless resource coordination to meet healthcare needs that advance the quality and dignity of life. Hamilton Health Care System is a not for profit, fully united system of care serving the northwest Georgia region. The Administrator is to serve with compassion, demonstrating core values of professionalism, respect, integrity, diligence and excellence.
ESSENTIAL MANAGERIAL FUNCTIONS:
- Establishes and maintains effective inter-departmental communication to provide positive working relationships.
- Assumes responsibility for reviewing and evaluating all recommendations of the Nursing Center’s committees and consultants.
- Complies with Corporate Compliance Program.
- Performs other duties as directed by supervisors.
- Complies with all Privacy and Security programs.
- Serves as Privacy Official for the Center and is responsible for the administration and oversight of the Privacy & Security program within the Center.
- Plans, develops, organizes, implements, evaluates and directs the Center’s programs and activities.
- Develops and maintains written policies and guidelines that govern the operation of the Center.
- Ensures that all associates, patients, visitors and the general public follow established policies and procedures.
- Makes routine inspections of the Center to assure that established policies and procedures are being implemented and followed.
- Maintains an adequate liaison with families and patients.
- Operates the Nursing Center in accordance with the established guidelines of the organization and in compliance with federal, state, and local regulations.
- Enforces the Nursing Center guidelines.
- Maintains a working knowledge of current licensure standard and survey process.
- Assumes responsibility for notifying appropriate state and local agencies of the transfer, temporary or permanent discharge or death of any patient receiving Medicaid funds.
- Informs appropriate agencies of changes in Nursing Center personnel, as required.
- Participates in Nursing Center surveys (Licensure/JCAHO) and any subsequently required reports.
- Acts as a liaison between the Nursing Center and regulatory agencies, patient advocacy groups and fiscal intermediaries.
- Assumes responsibility with department supervisor to provide adequate staffing.
- Assists Department Heads in the planning, conducting and scheduling of in-service training classes and orientation programs.
- Attends and participates in continuing educational programs designed to keep you abreast of changes in your field as well as to maintain current license/certification.
- Attends and participates in mandatory in-services.
- Assumes responsibility for and honors patients’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
- Assumes responsibility for procedural guidelines relative to the prevention and reporting of patient abuse.
- Reviews, investigates, and arbitrates patient complaints and grievances and makes available to supervisor written reports of action taken.
- Supervises the confidentiality and safe storage of current and closed patient records, personnel records, and physical plant records with regulatory requirements.
- Maintains appropriate documentation in regard to accidents/incidents and OSHA regulations.
ESSENTIAL FINANCIAL FUNCTIONS
- Establishes an annual budget and submits to supervisor for approval.
- Adheres to the established accounting system and financial guidelines to meet operating cost and maintains internal budgeting control.
- Provides for the purchase and availability of all necessary supplies.
- Reviews and interprets monthly financial statements and budgets and makes necessary adjustments as required.
- Keeps abreast of economic conditions/situations and makes adjustments as necessary to assure the continued ability to provide quality patient care.
ESSENTIAL COMMUNITY RELATIONS FUNCTIONS
- Develops relationships with community agencies providing services of benefit to the Nursing Center.
- Participates in community/civic matters/projects.
ESSENTIAL ASSOCIATE RELATIONS FUNCTIONS
- Supervises all department supervisors and administrative staff. Meets with department heads at regular intervals.
- Supervises the recruitment, employment, retention, performance evaluation, promotion and discharge of associates.
- Arbitrates complaints and disputes concerning associates.
- Ensures that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion or disability.
- Strives to maintain a positive working relationship with associates.
ESSENTIAL CUSTOMER SERVICE FUNCTIONS
- Communicates well with patients and family members providing warm and friendly greeting and an approachable attitude to family/visitors/patients and responds to expressed concerns while displaying a helpful, caring demeanor and answers questions when appropriate in a professional manner.
- Reviews, investigates and arbitrates complaints and disputes concerning patients and families.
ESSENTIAL ENVIRONMENTAL SERVICES FUNCTIONS
- Assumes responsibility for maintenance of building, grounds and equipment.
- Provides direction so that associates, patients, visitors, etc. follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.
- Follows established safety procedures when performing job tasks and/or working with equipment.
- Reports occupational exposures to blood, body fluids, infectious materials and hazardous materials to supervisor.
ESSENTIAL GENERAL FUNCTIONS
- Professional Appearance
Education/License: An Administrator’s license in the state of Georgia. A degree in Business Administration or Health Administration is preferred but not required
Experience: As a minimum, two years’ experience in a supervisory capacity in a hospital or long-term care nursing center. Possess a working knowledge of long-term care operational standards set forth in the Federal Register, Requirements of Participation.
Skills: Demonstrates knowledge of federal, state and other labor/employment law as well as organizational policy and procedure to ensure all activities of Human Resources are in compliance. Demonstrated knowledge of recruiting, employment, compensation, benefits, employee relations and other HR and health care trends and the ability to apply new concepts and initiate change. Demonstrated advanced written and oral communication and interpersonal skills. Proficiency in multiple software applications including word processing and electronic. Expertise in spreadsheet design, formula application and database administration. Basic understanding of HRIS systems. Demonstrated ability to effectively select, train, lead, and develop/coach staff, manage conflict, implementing positive interventions as needed for behavior changes. Demonstrated ability to think critically, prioritize multiple responsibilities, meet deadlines, and accomplish detailed work with accuracy and clarity. Demonstrated sound managerial judgment, initiative, and enthusiasm. Ability to work independently with little direction/supervision is required. Must have a well-developed sense of professionalism in appearance and in action. A strong customer service orientation is also essential.
ENVIRONMENTAL AND WORKING CONDITIONS
Works in a typical office setting subject to constant interruptions and heavy work volume. Flexible work schedule is required. Travel among all local facilities on a regular basis is expected.
PHYSICAL AND MENTAL WORK EFFORT
Moderate amount of sitting. Stress from constant demands of others and work deadlines.