Medical Office Registrar
Hamilton Health Care System, Inc.
Job Description and Performance Standards
Title: Medical Office Registrar 5221
Department : HPG
Reports To: Practice Manager
Shift: 7:50am / 5:00pm / Monday - Friday
Hamilton Physician Group (“HPG”) is a multi-subspecialty physician group practice and wholly owned subsidiary of Hamilton Medical Center, Inc., (“HMC”). HMC is a wholly owned subsidiary of Hamilton Healthcare System, Inc. (“HHCS”). HPG was created as a responsive, scalable and adaptable physician enterprise to meet the long-term community need for medical specialties within the Dalton, Georgia and surrounding communities that for various reasons may not be optimally provided for or sustainable by the independent medical staff. Such medical services may include without limitation, cardiology, convenient care, spine, and others.
The Registrar is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, co-pay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures.
The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verifies patient pertinent demographic, clinical, and financial data prior to, or during each patient visit. Obtains copies of relevant documents and most recent insurance cards and where applicable verifies eligibility of insurance and obtains authorization for services as necessary. Collects required payments or makes necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers. Assists in working patient balance reports and additional duties as assigned in a courteous and professional manner.
Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
EDUCATION: Completion of a high school diploma. College level courses preferred but not required.
EXPERIENCE: 1 – 5 years of relevant front-desk and customer related experience, preferably within a physician practice
SKILLS: Demonstrated competency with medical procedural coding (CPT/ICD10). Working knowledge of medical software programs and PC skills. Experience with Athena a plus. Must possess excellent customer service skills; good written and verbal communication skills, and the ability to work in a team environment. Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM