Coord Bereavement & Volunteer Svcs & Compliance Analyst

Patient ServicesHospice Dalton, Georgia


Hamilton Health Care System, Inc.

Job Description and Performance Standards


Title: Coordinator for Bereavement and Volunteer Services and Compliance Analyst 554409606

Department:  Hospice

Reports To: Hospice Administrator/ Clinical Manager

Shift: 8:30am - 5pm Monday - Friday

Status: Full Time



This position will function in the roles of Volunteer and Bereavement Coordinator as well as Compliance Analyst. As a member of the Hospice interdisciplinary team, the Volunteer Coordinator works closely with clinical staff to ensure volunteers are provided according to the patient/ caregiver needs. The Volunteer Coordinator develops and manages a high quality program of volunteer services for hospice patients and families by building and managing a body of competent and committed volunteers. Position manages all activities necessary to recruit, train and support volunteers,

The Bereavement Coordinator assists clinical staff to assess the patient and caregivers for bereavement risk at time of admission and oversees post death bereavement assessment to determine needs for the bereavement plan of care. The Bereavement Coordinator provides bereavement support to patients, families, and staff. The Bereavement Coordinator serves as a liaison to the community at large, and provides information about the hospice bereavement program. The positions is accountable for initiating and maintaining ongoing professional contacts and relationships with physicians, area health facilities, community organizations, state and county medical societies, and similar groups and institutions.

The Compliance Analyst ensures that hospice operations remain in compliance with current state and federal regulations, and Joint Commission standards for Home Care. The Compliance Analyst ensures processes for interdisciplinary team meetings, and documentation for certification and eligibility are complete and timely. This individual will access the Medicare CASPER system to obtain quality and compliance reports, will ensure CAHPS files are submitted timely, The individual will communicate closely with the QAPI Coordinator and the Clinical Manager, as well as the Medical Director.


Education: Masters degree required in one of the following categories: Social Services, Business, Ministry or Counseling.   

Licensure: State Licensure if individual is a social worker.

Experience: Two years experience in hospice care and with hospice Conditions of Participation mandatory; At least two years experience in data analysis, performance improvement, and/or computer applications preferred.  

Skills: Knowledge of CMS Conditions of Participation for Hospices, Georgia State Regulations for Hospices, and Joint Commission Standards for Home Care. Excellent computer skills. A positive customer service attitude. Good verbal and written communication. Ability to deal with a variety of personalities. Skill in maintaining accuracy of work output. Ability to maintain patient files, reports, and other correspondence. Oversees volunteer program to meet/exceed all Medicaid/Medicare, Joint Commission and other regulatory bodies’ standards. Supervises and evaluates performance of volunteers. Monitor and keep records of volunteer time and mileage on a monthly basis. Creates and maintains volunteer personnel files including yearly physicals. Responsible for reserving and planning for monthly volunteer lunch meeting. Ensures volunteers provide a minimum of 5% of direct services to Hospice patients/families. Plans and oversees bi-yearly Hospice Memorial Service. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served. Maintains current valid driver’s license and proof of valid auto insurance coverage. 


Hazards as normally found in patients homes, office and in visiting throughout the hospital.  Hours may be extended to meet needs of patients, families, and staff.  Normal standing, walking, and sitting throughout the day.  Normal stress from working with patients’ families, medical staff, associates, and meeting deadlines as confronted daily with death, dying and crisis situations.  Requires high level of mental effort in terms of empathy, understanding, and interpretation of individual, family and group process.