Computer Help Desk Specialist I
Hamilton Health Care System, Inc.
Job Description and Performance Standards
Title: Computer Help Desk Specialist I 559034005
Department: Information Services
Reports To: Director, Information Services
Responsible for the day-to-day operation and support of the hospital financial, administrative and clinical information systems, including completing all day-side system and report processing on schedule, resolving system and application problems as they arise, and monitoring and responding to environmental concerns within the Data Center.
Education: Two year degree in Information Systems or related field preferred
Experience: A minimum of one (1) year work experience with shared and in-house systems (preferably Cerner applications and HP, IBM, and Dell hardware and networks) along with HEAT preferred.
Work experience with microcomputers and an understanding of microcomputer application and networking software preferred.
Hamilton Medical Center (HMC) would accept an equivalent combination of education and experience providing the candidate possesses the knowledge and abilities required by the position.
Skills: A highly motivated, detail and service oriented individual that can work effectively with minimal direction in a job environment which requires creative leadership and precise written and verbal communication, problem solving, organizational and technical skills.
A technical and functional understanding of hospital and related information systems that will allow credibility in the eyes of hospital and HHCS management, end users, Information Services personnel, consultants and vendors.
A self-motivated, detail and service oriented individual with supervisory, organization, typing and precise communication skills.
Ability to work with and utilize to the best advantage the Hamilton Health Care System representatives of various vendors and consultants.
A mature individual with a strong sense of organization.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Typical office/information systems environment, subject to frequent interruptions, heavy deadline requirements, along with high noise potential and cool temperatures in the data/print center. The associate frequently works with sensitive and confidential patient and business information.
The individual must be able to do the following:
- maintain control;
- effectively establish and update priorities and exercise accurate judgment during high stress and peak workload periods;
- communicate effectively with management, members of the staff, system users, consultants and vendors in order to complete their requests;
- to lift, transport and install computer equipment;
- maintain a flexible schedule required in order to accommodate unusual work schedules and other responsibilities.