Account Manager, Home Health & Hospice
Hamilton Health Care System, Inc.
Job Description and Performance Standards
Title: Account Manager 554381501
Department: Hospice & Home Health
Reports To: Director of Home Health & Hospice
Shift: 8:30am - 5:00pm / Monday - Friday
The Account Manager is accountable for initiating and maintaining ongoing professional contacts and relationships with physicians, area health facilities, community organizations, state and county medical societies, and similar groups and institutions. Emphasis will be placed on developing a plan of action that meets the expectations of the hospital, physicians in the community and potential referral sources in surrounding counties, as well as maintaining a high level of Customer Service Excellence. The Account Manager will monitor the activity of referrals both through the Intake Department and from Hospital Case Management, while also promoting Hamilton Home Health and Hospice. This position will monitor referral trends, payor mix, and satisfaction with services of both Home Health and Hospice.
The Account Manager reports to the Director of Hamilton Home Health & Hospice and works closely with the Administrators of Home Health and Hospice. The candidate for this position is responsible for developing a Marketing Plan that encompasses the six counties serviced by Hamilton Home Health Services. The Marketing Plan will include, but not be limited to: recognition of agency strengths, weaknesses, and opportunities for growth. The plan will identify strategies, implementation dates, and will target areas for business development based on the strategic plan of the Hamilton Health Care System. The Account Manager is encouraged to produce practical and measurable results on a consistent basis that includes increasing Medicare and other episodic referrals and admissions for home care, increasing Medicare and Insurance referrals for Hospice, facilitating education on home health and hospice services to referral sources and the community, and fostering positive relationships with Hamilton Medical Center Case Management and other entities within Hamilton Health Care System.
The Account Manager is responsible for setting up public speaking engagements at appropriate facilities, corporations, educational institutions, community service organizations and area Chambers of Commerce. The ideal candidate ensures that education regarding Hamilton Home Health/Hospice is provided to appropriate referral sources throughout all counties served by Home Health and Hospice.
Education: Four-year college degree or equivalent experience in marketing or sales.
Experience: Preferably two years of work experience in marketing of Home Health and/or Hospice, with proven ability to generate new business.
Skills: Excellent verbal and written communications skills. Positive community reputation and exceptional people skills. Knowledge of Medicare
Conditions of Participation related to Home Health and Hospice Services. Understanding of quality measures, billing practices and regulations related to the provision of home care services. Excellent interpersonal skills, including ability to work as a team member with associates and physicians. A highly motivated self-starter who sets priorities and achieves defined objectives.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Works in variable settings that are consistent with an Office setting and Community setting, i.e. physician’s offices, hospitals, corporations, insurance companies, educational institutions, etc… Ability to meet deadlines and budgets is critical. Self-supervision will be expected. Work outside the office is required. Requires hearing and vision corrected to normal range. Requires working under sometimes-stressful conditions and subject to working irregular hours including overtime and weekends.