Patient Services Representative - Ambassador
Hamilton Health Care System, Inc.
Job Description and Performance Standards
$700.00 Sign on Bonus
Title: Patient Services Representative / Ambassador
Department: 55801 Food and Nutrition Services
Reports To: Patient Services Supervisor and Clinical
Shift: Days vary
The hybrid position combines two roles ( Operator & Ambassador). Each role is filled as needed and with the direction of the supervisor .
Functions as an “At Your Request Room Service” operator, which involves: answering the telephone, utilizing room service scripting at all times, entering patient menu requests into the room service computer system, providing a basic explanation of restricted diets to patients if restricted food items are requested, completing all diet office paperwork, stocking assigned patient galleys, and various other food service duties as assigned.
Follow “At Your Request Room Service Dining” Patient Ambassador Protocol at all times, which includes: utilizing room service scripting, delivery of patient meals, tray set up on patient’s bedside table, providing assistance as necessary with opening milk, juice, condiments, etc, picking up trays after each meal, stocking assigned galleys, documenting galley charges and refrigerator temperatures, and assisting with other food service duties as assigned.
Education: High School Graduate or equivalent
Skills: Strong communication skills (written and verbal). General office skills as well as computer skills. Basic understanding of hospital modified diets. able to stand and walk for extensive periods of time, some lifting and pushing is required.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Works in an office setting subject to interruptions and high work volume requirements. Also performs responsibilities in a typical institution kitchen setting subject to the hazards associated with such an environment including wet surfaces, cleaning and cooking equipment, and sharp instruments. Requires full range body motion. Requires standing and walking for extensive periods of time. Moderate amount of lifting, stooping, stretching and bending is required. Requires corrected vision and hearing to normal range. Performs responsibilities in a typical institutional kitchen setting subject to hazards associated with such an environment including wet surfaces, cleaning and cooking equipment, and sharp instruments. Works in an acute health care setting with neonatal, pediatric, adolescent, adult, and geriatric patients experiencing a wide range of medical problems.
Requires exposure to communicable diseases or body fluids. Universal precautions should be used at all times.