International Credit and Collections Representative

Finance Boston, Massachusetts


SUMMARY: 

The International Credit and Collections Representative will be responsible for 1,000+ active accounts and will oversee timely and effective collection and credit risk management of Accounts Receivable. The Representative will be managing the credit and collections process for assigned International customers, performing credit risk analysis to ensure timely delivery and release of customer orders, providing timely and accurate reporting for daily, weekly, and month end cash forecasting and collection results, initiating and maintaining interactions with internal HBG departments to ensure timely resolution.   The candidate will actively communicate and problem solve with multiple departments at HBG and with the companies’ distribution clients. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for credit analysis, collections, file support & account reconciliation.
  • Perform weekly analysis of internal reports to ensure proper credit limits are maintained and credit risk customers are properly monitored, and risk is mitigated.
  • Review daily orders holding for credit review of assigned accounts.
  • Work on assigned cash collection targets and goals while effectively communicating company policies.
  • Daily review of billing, holding, and timely release of customer orders.
  • Work closely with Accounts Receivable, Claims, Customer Service, distribution clients, and sales representatives to resolve customer problems.
  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

  • 3-5 years of business credit and collection experience.
  • Bachelor’s degree in one of the following: Finance, Accounting, or Economics is preferred but not required.
  • Computer proficiency in Excel (V-Lookups, Pivot Tables).
  • Prior database experience and the ability to learn proprietary systems.
  • Proven ability to manage and analyze large data sets.
  • Demonstrated written and oral communication skills.
  • Ability to follow-up with customers internally and externally in a timely matter is required.
  • Ability to deliver on numerous projects on tight deadlines with strong attention to detail and accuracy is required.
  • Excellent interpersonal skills a must.
  • Provide support to International sales as needed.
  • Ability to stay organized while balancing multiple tasks simultaneously.
  • Multilingual a plus!