National Service Manager
Description
Do you want to be a National Service Manager?
At Autocar, we are transforming the vocational truck industry, providing the highest quality, safest, and most advanced technology in the severe-duty class 8 vocational truck segment. Every truck we make is custom-engineered, and custom built to the customer’s specifications.
We are a privately US owned and operated company that expects our team members to act with an owner mindset: Relentless about creating value for the end user. Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.
It is not easy do things differently in this industry. But we do it—because we are passionate about improving the lives of the drivers that use our trucks.
YOUR MISSION
As our National Service Manager you are responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assists customers and dealers with troubleshooting and repair of service-related problems.
Your responsibilities:
•Responsible for the overall service delivery performance levels and customer satisfaction levels
•Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
•Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
•Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
•Coordinates cost effective, self-managed travel schedules.
You’ll demonstrate these key skills for success:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Position requires hands on service work. To diagnose and assist in vehicle repairs when needed.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Education and/or Experience
Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
Certificates, Licenses, Registrations
Class B- Commercial Driver License or ability to obtain is required.
Automotive Service Excellence (ASE) Certification or ability to obtain is required.
Cummins Certification is preferred.
Allison Certification is preferred.
AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred
Ability to obtain Autocar Master Technician Certification
Where will you work?
This role is remote as it requires 80%+ travel to customers and to Autocar®, LLC, headquarters office in Birmingham, Alabama
What do we offer in benefits?
We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits such as medical/dental/vision options, 401K plan, etc.
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