Director of Direct Online Sales Operations

ExecutiveHybrid Remote, Hagerstown, Indiana


Description

Position at Autocar, LLC

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Director of E-Commerce Channel Operations, Sales and Marketing
This role will be responsible for managing and expanding existing e-commerce platforms, identifying new digital opportunities, and overseeing cross-functional teams to ensure seamless integration of e-commerce initiatives across all channels.
Requirements:
  • Bachelor’s degree in business, Marketing, E-Commerce, or a related field (MBA preferred).
  • 8-10 years of experience in e-commerce, digital marketing, or channel development, with at least 5 years in a leadership role.
  • Strong understanding of e-commerce platforms, digital marketing strategies, and data analytics tools.
  • Proven track record of developing and executing successful e-commerce strategies.
  • Experience managing cross-functional teams and driving collaborative projects.
  • Strong financial acumen and experience managing budgets.
  • Excellent communication, leadership, and negotiation skills.
  • Ability to adapt quickly to changing market conditions and business needs.
  • Familiarity with global e-commerce trends and best practices is a plus 
Key Responsibilities:
1. Strategic Leadership:
  • Develop, enhance and execute a comprehensive e-commerce channel strategy to increase online sales and market share.
  • Identify and evaluate new e-commerce opportunities, including partnerships, marketplaces, and direct-to-consumer virtual locations and platforms.
  • Lead competitive analysis to monitor industry trends, market shifts, and competitor activities.
  • Drive digital transformation initiatives to enhance e-commerce capabilities.
2. Channel Development Expansion & Optimization:
  • Manage and grow multiple e-commerce channels (website, marketplaces, mobile apps, etc.), ensuring seamless customer experiences.
  • Oversee the development and continuous optimization of e-commerce platforms, improving site functionality, user experience, and conversion rates leading directly to sales.
  • Monitor and analyze key performance indicators (KPIs) to assess channel performance and implement strategies for improvement, pivot / shifts as needed in execution.
3. Team Management & Collaboration:
  • Lead and mentor cross-functional teams, including product, marketing, IT, operations, and customer service, to drive e-commerce initiatives.
  • Collaborate with internal stakeholders (e.g., product, marketing, logistics) to ensure alignment with broader business objectives.
  • Foster a culture of innovation, agility, and customer-first “Raving-Fans” thinking within the e-commerce team.
  • Collaborate across teams, e.g., Parts and Trucks working together to best enhance engagement with customer.
  • Identify new / additional sales team members to join team.
4. Sales & Revenue Growth:
  • Drive daily, week, monthly, annual sales to target levels (from lead generation to sales success/closure)
  • Develop and implement competitive strategies, promotional plans, and campaigns to drive sales and maximize revenue.
  • Establish clear sales targets and ensure the team meets or exceeds them.
  • Analyze customer behavior and sales data to identify opportunities for upselling, cross-selling, and customer retention.
5. Vendor and Partner Management:
  • Manage relationships with third-party vendors, platforms, and partners to ensure alignment with the company’s e-commerce goals.
  • Negotiate contracts and ensure vendor performance aligns with business objectives.
6. Budgeting & Financial Management:
  • Develop and manage the e-commerce channel’s budget, ensuring resources are allocated effectively.
  • Monitor financial performance, including profit and loss, and ensure initiatives are executed within budget.
7. Reporting & Analytics:
  • Develop regular reports on e-commerce performance, customer trends, and sales analysis for senior leadership.
  • Use data analytics to refine strategies, optimize product offerings, and improve conversion rates.
  • Data-driven decision-making - Utilize analytics tools to monitor channel performance, customer behavior, and market trends. Make data-driven decisions to optimize sales strategies, inventory management, and marketing campaigns.