Director of Direct Online Sales Operations
Description
Director of E-Commerce Channel Operations, Sales and Marketing
This role will be responsible for managing and expanding existing e-commerce platforms, identifying new digital opportunities, and overseeing cross-functional teams to ensure seamless integration of e-commerce initiatives across all channels.
Requirements:
- Bachelor’s degree in business, Marketing, E-Commerce, or a related field (MBA preferred).
- 8-10 years of experience in e-commerce, digital marketing, or channel development, with at least 5 years in a leadership role.
- Strong understanding of e-commerce platforms, digital marketing strategies, and data analytics tools.
- Proven track record of developing and executing successful e-commerce strategies.
- Experience managing cross-functional teams and driving collaborative projects.
- Strong financial acumen and experience managing budgets.
- Excellent communication, leadership, and negotiation skills.
- Ability to adapt quickly to changing market conditions and business needs.
- Familiarity with global e-commerce trends and best practices is a plus
Key Responsibilities:
1. Strategic Leadership:
- Develop, enhance and execute a comprehensive e-commerce channel strategy to increase online sales and market share.
- Identify and evaluate new e-commerce opportunities, including partnerships, marketplaces, and direct-to-consumer virtual locations and platforms.
- Lead competitive analysis to monitor industry trends, market shifts, and competitor activities.
- Drive digital transformation initiatives to enhance e-commerce capabilities.
2. Channel Development Expansion & Optimization:
- Manage and grow multiple e-commerce channels (website, marketplaces, mobile apps, etc.), ensuring seamless customer experiences.
- Oversee the development and continuous optimization of e-commerce platforms, improving site functionality, user experience, and conversion rates leading directly to sales.
- Monitor and analyze key performance indicators (KPIs) to assess channel performance and implement strategies for improvement, pivot / shifts as needed in execution.
3. Team Management & Collaboration:
- Lead and mentor cross-functional teams, including product, marketing, IT, operations, and customer service, to drive e-commerce initiatives.
- Collaborate with internal stakeholders (e.g., product, marketing, logistics) to ensure alignment with broader business objectives.
- Foster a culture of innovation, agility, and customer-first “Raving-Fans” thinking within the e-commerce team.
- Collaborate across teams, e.g., Parts and Trucks working together to best enhance engagement with customer.
- Identify new / additional sales team members to join team.
4. Sales & Revenue Growth:
- Drive daily, week, monthly, annual sales to target levels (from lead generation to sales success/closure)
- Develop and implement competitive strategies, promotional plans, and campaigns to drive sales and maximize revenue.
- Establish clear sales targets and ensure the team meets or exceeds them.
- Analyze customer behavior and sales data to identify opportunities for upselling, cross-selling, and customer retention.
5. Vendor and Partner Management:
- Manage relationships with third-party vendors, platforms, and partners to ensure alignment with the company’s e-commerce goals.
- Negotiate contracts and ensure vendor performance aligns with business objectives.
6. Budgeting & Financial Management:
- Develop and manage the e-commerce channel’s budget, ensuring resources are allocated effectively.
- Monitor financial performance, including profit and loss, and ensure initiatives are executed within budget.
7. Reporting & Analytics:
- Develop regular reports on e-commerce performance, customer trends, and sales analysis for senior leadership.
- Use data analytics to refine strategies, optimize product offerings, and improve conversion rates.
- Data-driven decision-making - Utilize analytics tools to monitor channel performance, customer behavior, and market trends. Make data-driven decisions to optimize sales strategies, inventory management, and marketing campaigns.
Don't see your dream job?
Submit Your Resume