Embrace your potential

Description

Technical Writer and Training Specialist

Key Outcomes

• Produce high-quality documentation that is appropriate for its intended audience.
• Work with internal teams on product and documentation requirements.
• Write easy-to-understand user interface text, online help, and developer guides.
• Devise technical training programs according to organizational requirements.
• Produce training schedules and classroom agenda.
• Determine course content according to objectives.

Key Responsibilities

• Work with internal teams to understand the product and the documentation requirements in-depth.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help, and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.
• Devise technical training programs according to organizational requirements.
• Produce training schedules and classroom agenda.
• Determine course content according to objectives.
• Prepare training material (presentations, worksheets, etc.)
• Execute training sessions, webinars, workshops, etc., in groups or individually.
• Arrange for and conduct on-site training when needed.
• Keep and report data on completed courses, absences, issues etc.
• Observe and evaluate results of training programs.
• Determine overall effectiveness of programs and make improvements.

Key Traits

• Fluency in specialized and standard office software.
• Ability to pay attention to details. Ability to deliver high-quality documentation paying attention to detail.
• Written and oral communication skills. Excellent written skills in English.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Ability to multi-task and be a self-starter.
• Ability to check all technical material for consistency and accuracy.

Position Requirements

• University degree in Computer Science, Engineering or equivalent preferred.
• Proven working experience in technical writing of software documentation.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Basic familiarity with the SDLC and software development.
• Proven experience as a technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Certification such as CTT+ (Certified Technical Trainer) is a bonus