Technical Writer and Training Specialist

Solution Development Birmingham, Alabama


Description

Position at Aculocity, LLC

Technical Writer and Training Specialist

 

Key Outcomes

  • Produce high-quality documentation that is appropriate for its intended audience.
  • Work with internal teams on product and documentation requirements.
  • Write easy-to-understand user interface text, online help, and developer guides.
  • Devise technical training programs according to organizational requirements.
  • Produce training schedules and classroom agenda.
  • Determine course content according to objectives.

 

Key Responsibilities

  • Work with internal teams to understand the product and the documentation requirements in-depth.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help, and developer guides.
  • Create tutorials to help end-users use a variety of applications.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.
  • Devise technical training programs according to organizational requirements.
  • Produce training schedules and classroom agenda.
  • Determine course content according to objectives.
  • Prepare training material (presentations, worksheets, etc.)
  • Execute training sessions, webinars, workshops, etc., in groups or individually.
  • Arrange for and conduct on-site training when needed.
  • Keep and report data on completed courses, absences, issues etc.
  • Observe and evaluate results of training programs.
  • Determine overall effectiveness of programs and make improvements.

 

Key Traits

  • Fluency in specialized and standard office software.
  • Ability to pay attention to details. Ability to deliver high-quality documentation paying attention to detail.
  • Written and oral communication skills. Excellent written skills in English.
  • Ability to prioritize and execute tasks in a fast-paced environment.
  • Willingness to take on new challenges and build on current skills.
  • Exceptional analytical and conceptual thinking skills.
  • Ability to multi-task and be a self-starter.
  • Ability to check all technical material for consistency and accuracy.

 

Position Requirements

  • University degree in Computer Science, Engineering or equivalent preferred.
  • Proven working experience in technical writing of software documentation.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Basic familiarity with the SDLC and software development.
  • Proven experience as a technical trainer
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Certification such as CTT+ (Certified Technical Trainer) is a bonus