Senior Warranty Administrator

Operations Durbanville, South Africa


Position at GVW Group, LLC

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What will you do? As a Senior Technical Warranty Administrator, you will provide technical support for claims processing via telephone and internet for internal and external clients.

Key Responsibilities:

- Processing of warranty claims.

- Provides support for warranty data analysis.

- Technically review and input paper and electronic warranty claims

- Notice and communicate developing trends

- Communicate/ enforce warranty policies, both internally and externally

- Handle communications timely and effectively

- Other duties/projects as assigned

- Keep detailed records

- Review warranty documentation for the purpose of validating dealer warranty claims. 

- Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer-submitted warranty claims. 

- Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor 

- Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service. 

- Escalate unresolved issues to Warranty


What does it take to be a part of our team?

- Detail Oriented – Agents must be able to focus on the details of the conversation or written form in order to identify and isolate the real issue.

- Organizational skills - Agents must be able to handle multiple tasks at once while attending to the customer’s needs. 

- Flexibility - Should be able to help various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times.

- Friendly - Project a warm and friendly image, consistently maintain a positive demeanor. 

- Customer service focused - Must have the ability to stay calm in difficult situations.  Must be able to gain and maintain control of customer conversations while providing world class customer service.  

- Effective Communication Skills - Strong communication skills, listening to the caller, digesting the information, and effectively conveying a solution quickly and efficiently. 

- Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work. 

- Solutions oriented - Must be able to find workable solutions for problems they might face.


Education and Experience                     

Minimum Requirements: Personal Attributes:

  • Matric qualification or higher
  • Skills: MS excel; Power point; and word.
  • Must have experience of at least 5 years in similar role as a Warranty Administrator
  • Be able to work independently
  • Team Player
  • Confident and proactive approach – anticipates issues and requirements
  • Attention to detail
  • Strong documentation skills


Computer Skills 

- Working knowledge of MS Office/Outlook, Internet Explorer navigation

- Preferred knowledge of Adnet, EPC, QAD, Autocar warranty system, Team Center

What do we offer in benefits?

The company provided a market related salary with benefits (i.e. Medical aid contribution, Retirement Annuity contributions, Group life and Group risk benefits)