Regional Solutions Technician

Customer ServiceRemote, Los Angeles, California


Position at Autocar, LLC

What will you do? Autocar, LLC is currently looking for a Heavy Equipment/Truck Solutions Technician to work in the Autocar Service department. The Technician is responsible for guiding the troubleshooting efforts of customer field and service center technicians, diagnosing unit concerns called in or submitted to our Solutions Call Center to ensure customer satisfaction. The Technician coordinates and works with service centers and customers on the repair activities to provide technical assistance to any individual associated with an Autocar product that has contacted Autocar for help. This role has daily interaction with key customers. Initially the Technician will participate in a well-structured inside technical support training program designed to provide a strong knowledge-base in all aspects of the business. The purpose of the program is to prepare the Technician for a successful career in Service. The ideal candidate is a demonstrated problem solver who is process driven and tenacious at determining the optimal solution for the customer. This role will handle incoming tickets for their assigned area, at times traveling to location of truck repairs with objective of ensuring low truck downtimes and high customer satisfaction.

What does it take to be a part of our team?
* Certificate from a technical institute preferred; High school diploma required

* Experience reading and understanding electrical schematics and truck part prints required

*Automotive Service Excellence (ASE) Certification preferred

* A&P background strongly preferred

* Class A- Commercial Driver License or ability to obtain within year of start of employment

* Cummins Certification and Allison Certification are preferred.
* 2-5 years of experience troubleshooting and solving mechanical problems
* Working knowledge of pneumatic brakes and hydraulic systems

* Strong time management skills
* Quick learner who requires minimal supervision and possesses good problem solving skills
* Strong oral and written communication skills
* Stellar attention to detail
* Background in Customer service a plus
* Ability to communicate and be detail-oriented over the phone
* Proven self-starter
* HVAC certification/license preferred
* Familiarity with Cummins engines a plus

Where will you work? The Regional Solutions Technician will be home based in home office and travel as needed to their assigned service area.

What do we offer in benefits? We offer an attractive compensation and benefits package, to include fixed hourly rate, car allowance after training, and benefits such as medical/dental/vision options, retirement/401K plans, etc.