National Account Field Services REP Electric Vehicles

Customer ServiceHybrid Remote, Hagerstown, Indiana


Description

Position at Autocar, LLC

                                               

Do you want to be A National Account Field Services Rep-Electric Vehicles?

Can you be comfortable being uncomfortable? Are you fine with always speaking your mind? Can you lead, execute, and stay focused despite many distractions, and do the work yourself if needed?

 At Autocar, we fight for the customer’s needs. We invest in and grow businesses that disrupt their industries by putting the customers’ needs first. From big data to industrial manufacturing, we deliver tools that transform the work of the people that use them.


It takes a special kind of person to be a part of this business in transformation. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the customer. Dogged about finding efficiencies and eliminating waste. Standing arm in arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.

 It is not easy do things differently. But we do it—because we are passionate about improving our business and the lives of the people who use our tools.

Your mission

This position's primary focus is to ensure Autocar meets customer expectations on the all-electric AutoCar Terminal Tractor. The person in this role will play a critical role in inspecting and repairing trucks to ensure customers receive the best in class truck. 

 

What Does it Take to Be Part of Our Team?  

You’ll Achieve These Key Outcomes:

Achieve E-ACTT product understanding thoroughly within first 45 days

Act quickly and decisively on all customer communications, proactively reaching out to customers vs. reactive

Communicate / engage with EVSE suppliers and customers in order to ensure seamless charging capabilities

Understand ACTT "White-Glove" treatment thoroughly within first 30 days in order to deliver consistent results

Respond to workorders quickly, thoroughly and effectively in order to ensure customer communication flow occurs

Through understanding of our Autocar Solutions, Price Cataglog, Advanced Telematics, E-ACTT manuals

Warranty and Repair procedures

Assist in the medium- and long-term customer service model with recommendations on E-ACTT service partners

Maximize costs effective travel by grouping customer visits geographically when applicable

Any product enhancements done in the field, please work to have proactive planning that will be best served to the business and customers involved.

Assist in the medium and long term customer service model with recommendations on E-ACTT service partners

Onsite introductions to ALL E-ACTT customers

Introductions to the Autocar Service, Opertations, National Account and E-ACTT team

Understanding of where to utilize resources internally when issues arise; ability to work cross-functionallyeactive

 

 

 

 

You’ll Demonstrate These Competencies for Success:

 

  • Track, report and follows-up on product and technical issues for dealerships and customers.

 

  • Assist in developing corrective action plans with assigned dealerships and customers to close any service delivery gap s identified.

 

  • Develop strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.

 

  • Coordinate with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.

 

  • Coordinate cost effective, self-managed travel schedules. 

 

  • Other duties may be assigned.

 

Essential skills/competencies include the following:

  • Welding
  • Fabrication
  • Press brake
  • Milling (Bridgeport or similar), w/digital readout, basic CNC controls
  • Turning (lathe)
  • Fundamental understanding of crane systems; overhead bridge cranes, jib cranes, etc

 

Basic competencies                   

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

 

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

 

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

 

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

 

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Education and/or Experience                   

 

Associates degree, electrical certificate or license, five to ten years related experience; or equivalent combination of education and experience.

 

 

Language Skills                   

 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

 

Mathematical Skills                   

 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

 

Reasoning Ability                   

 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities                   

 

The employee must have welding, electrical, plumbing, machining, machine repair and general maintenance knowledge.

               

Where will you work? 

This role is in our Autocar®, LLC, headquarters office in Hagerstown, Indiana. 

 

What do we offer in benefits?

We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits such as medical/dental/vision options, 401K plan, etc.

 

About Autocar

At Autocar, we are transforming the vocational truck industry, providing the highest quality, safest, and most advanced technology in the severe-duty class 8 vocational truck segment.  Every truck we make is custom-engineered, and custom built to the customer’s specifications.

We are a privately US owned and operated company that expects our team members to act with an owner mindset: Relentless about creating value for the end user. Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile. 

It is not easy do things differently in this industry. But we do it—because we are passionate about improving the lives of the drivers that use our trucks.