Audio Visual Support Specialist

Information Technology New York, NY


Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Audio Visual Specialist in the technology Department of our New York City office.  We offer competitive compensation and an excellent benefits package. 

Position Summary:

The function of the Audio Visual Support Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the AV Manager and works directly with hospitality and other client services.  The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays.

Duties & Responsibilities:

  • Coordinates audio/video calls with vendors, other offices and clients
  • Operates and supports audiovisual systems
  • Consults on, analyzes and configures the proper audiovisual components required for each event
  • Manages, maintains and troubleshoots audiovisual equipment and components
  • Attends meetings to discuss events and establishes audiovisual needs
  • Documents and maintains audiovisual requirements per event
  • Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
  • Tracks client support requests and system failures
  • Escalates complex issues to advance support service teams and vendors
  • Creates, edits and maintains training materials regarding common operations and support issues
  • Edits video recordings

Skills & Competencies:

  • Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
  • Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
  • Excellent customer service skills and strives to exceed client expectations
  • Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication
  • Ability to resolve moderately complex issues or suggest alternative solutions
  • Basic understanding of networking devices, cabling and associated troubleshooting

Qualifications & Prior Experience:

  • High School Diploma is required; Certifications, Associate’s or Bachelor’s Degree preferred
  • Experience with Microsoft Office with a focus on Outlook, Word, Excel, and PowerPoint
  • General knowledge of computer hardware, software support and Windows operating system
  • 3+ years of audiovisual experience desired
  • Extensive knowledge or Video Matrix systems, AV Switchers
  • Experience with customer service or hospitality experience preferred
  • Experience in the following, but not limited to, is highly recommended:
    • Audio/Digital audio/playback/record systems
    • Video/Digital video/playback/record systems
    • Video Wall Management & Calibration
    • Video editing software
    • Advanced Lighting - Dimming and Lighting Controls
    • Power Speakers
    • Channeling of microphones
    • Wireless, Handheld, Lavaliere Microphones
    • Push to Talk Systems
    • 4 -24 Channel Mixers
    • Set up of broadcast cameras
    • Basic Electrical and Power Distribution
    • IP Addressing knowledge
    • Switches and basic networking skills
    • Wireless Networking/Troubleshooting
    • Standard troubleshooting skills related to desktop computer hardware and software
    • Crestron/ Biamp/ Shure Software knowledge (desirable)

The expected annualized base salary range for this position is $65,000 to $85,000.  Salary will be determined based upon education, experience, job related factors permitted by law, internal equity, and market data, including geographic pay differentials in locations where market pay differs from the national average. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.  Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance.  Commuter and Transit programs may also be available in certain markets.

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

In support of our unwavering dedication to putting diversity, equity, and inclusion into action, GT participates in the Mansfield Rule Certification Program. This Program, which is administered by The Diversity Lab, aims to increase diverse representation in the legal industry. In July 2020, we achieved Mansfield Rule 3.0 Certification. A year later, in 2021, we achieved Mansfield 4.0 Certification Plus, meaning we went beyond the requirements of the original Mansfield program. Most recently, in 2022, GT gained Mansfield Rule 5.0 Certification Plus – again achieving the highest level of certification a law firm can obtain. GT is currently participating in the Mansfield Rule 6.0 Certification Program. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.