Customer Success Manager (Healthcare)

Customer Success United States Ewing, New Jersey

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Description

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country.  We are a small company with a world-class culture. We make a huge impact on the way the world does business.

What is in it for you: 
As a Customer Success Manager at GS1 US you have the opportunity to make an impact on the way the world does business. And you’ll do it in a high performance, stable, and financially sound company. 

 

GS1 US offers a high-quality office environment (nice furniture, up to date technology, sit-to-stand desks, clean, well-lit, etc). Our world-class work culture is something we are proud of and work on continuously. Providing work culture feedback at GS1 US is not just ok, it’s expected AND acted upon. Your voice matters at GS1 US.

 
In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world-class culture that invests in its employees. We don’t just say culture is important to us; we have the data to back it up.
 
This position offers a salary range of $90,000 - $110,000. You will also qualify for participation in our annual employee bonus program.
Travel 30%
 

Who you are:

You are a credible student of the healthcare supply chain and a strong relationship builder. You listen to providers, suppliers, and industry associations closely enough to hear the issues, trends, and standards gaps behind what they are saying, and you approach customer issues with a solutions orientation.

You are superbly organized and disciplined about execution: you manage competing priorities, scope and track work, and keep stakeholders informed about dependencies before they become surprises. You communicate clearly, facilitate working sessions well, and get things done across multi-functional areas.

Your background includes a bachelor's degree, at least five years of professional experience, and a minimum of two years in healthcare, with working knowledge of the FDA UDI Rule, DSCSA, and the NDC Format Change Rule. Supply chain, project management, and AI tool experience are a plus

What you will do:

You will drive adoption of GS1 Standards and GS1 US solutions across the healthcare community. Working under the direction of the Director, Community Engagement, you will build the stakeholder relationships that surface industry issues, standards gaps, and opportunities, and you will own defined deliverables for the community. This role has no supervisory responsibilities.

 

A few more details:

  • Support industry engagement strategies that drive broader adoption of GS1 Standards and GS1 US solutions in healthcare.
  • Identify and escalate industry issues, pain points, regulatory factors, and opportunities that call for standards-based solutions.
  • Build and maintain relationships with industry customers, stakeholders, and associations to advance adoption across the supply chain.
  • Develop and manage the project plans behind the team's strategies, including workgroup critical paths, tracking, and dashboards.
  • Help facilitate healthcare workgroups and task groups, defining business needs and proposing solutions that extend the use of standards.
  • Support delivery of industry training on UDI, DSCSA, and general standards adoption, and collaborate with internal teams on the industry strategy. Other duties may be assigned.

Other skills and abilities:

  • Customer-focused mindset, with a solutions orientation and appropriate escalation.
  • Superb organizational skills, attention to detail, and disciplined follow-through.
  • Ability to lead and influence across GS1 US, GS1, and industry associations without direct authority.
  • Solid oral, written, and listening skills, with working knowledge of, or the ability to quickly learn, GS1 Standards.
  • Familiarity with AI tools for research, analysis, and content development.
This position is also eligible for company-sponsored benefits, which include:
    • Health (medical, RX, dental, vision) - effective immediately
    • 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately
    • Short and Long Term Disability Coverage
    • Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
    • Individual Wellness Platform
    • Paid Parental Leave
    • Generous PTO and Company Paid Holidays
    • LinkedIn Learning
    • Tuition Reimbursement
    • Kudos (employee recognition and engagement platform)
    • Catered Lunches 2x/week on in office days 

 

Ready to be part of a team that believes the identification of everything makes anything possible? Apply today – we can’t wait to hear your story.
 
GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
 
GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.

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