JIRA Administrator

Information Technology Bethesda, Maryland


JIRA Administrator
Bethesda, MD

GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support has earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity and we are currently searching for an JIRA Administrator to support our Bethesda, MD office.


- Support tasks such as maintenance, troubleshooting, performance tuning, evaluating new plug-ins and JIRA upgrades.
- Configure and maintain multiple JIRA projects, project workflows, schemes, project and portfolio settings, user groups, roles, and reports.
- Support task/work items migration to and from existing tools to JIRA.
- Work with key project team members including client leadership to define and refine business processes.
- Mentor staff and Train end-users.
- Conduct and lead project communications and status meeting schedules.
- Serve as a point of contact for customer leadership.
- Provide general administration of current and future JIRA instances. Including basic tasks related to the refinement of the current JIRA instance to improve its usability, as well as performing similar duties for the new JIRA instance to be utilized by a growing user population.
- Provide JIRA subject matter expertise in discussions regarding governance within JIRA, especially as new implications arise in the environment with internal/external users accessing the current and new instance.
- Provide technical insight and support for the re-engineering of processes housed in other software such as SharePoint or CICD tools (Bitbucket/Artifactory/Jenkins) to be managed through the use of JIRA.


-Three years’ experience.
- Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
- Ability to obtain a Public Trust clearance.

Desired Experience:

- 2+ years' experience as JIRA administrator.
- Experience supporting multiple JIRA projects at one time.
- Experience driving cleanup and refinement initiatives to enhance JIRA’s functionality and usability.
- Working knowledge preferred or willingness to pick up quickly support for additional Atlassian modules such as JIRA Service Desk and other addons, including Portfolio, ScriptRunner, eazyBI, and Zephyr.

The Company:

Innovation, Collaboration and Agility - at GRSi these aren't buzz words, they're our mantra.
GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all area information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*
*2019 – MD Tech Council CEO of the Year*
*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*