Mac Engineer

Technical Support Bethesda, Maryland


Description

Mac Engineer
Location: Bethesda, MD

GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support have earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity, and we are currently searching for a Mac Engineer to support our Bethesda, MD office.

Responsibilities:

- System engineering, administration, and maintenance of JAMF environment
- Provide Tier 3 support to Desktop Tier 2 team for advanced mac troubleshooting
- Build, configure, test, and deploy Mac OS images in JAMF Pro
- Configuration deployments and patch management
- Perform centralized antivirus management, group policy management, and security endpoint management
- Assist cyber security team with vulnerability mitigation and implement security patches as needed
- Maintain and upgrade servers related to JAMF Pro on both Windows Server or Linux hosts
- Configure and maintain network file shares associated with mac installers, SOP’s, etc.
- Creating and maintaining Standard Operating Procedures (SOPs)
- Must coordinate communication channels during major incidents and record problem investigations using the appropriate systems in a timely manner

Requirements:

- Bachelor’s degree in engineering, computer science, or another related field
- 4+ years of relevant IT support experience
- Tier 2 and Tier 3 support experience
- Experience in an enterprise environment supporting a large user base organization
- Experience with JAMF Pro administration
- Able to obtain a Public Trust clearance

Desired Qualifications:

- JAMF Certifications
- ITIL Certifications
- GIAC Security Essentials (GSEC)
- GIAC Certified Windows Security Administrator (GCWN)
- Certified Information Systems Security Professional (CISSP)

The Company:
Innovation, Collaboration, and Agility - at GRSi these aren't buzz words, they're our mantra.

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunities.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*

*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*

*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*

*2019 – MD Tech Council CEO of the Year*

*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*