IT Operations Manager

Information Technology Bethesda, Maryland


IT Operations Manager
Location: Bethesda, MD
GRSi, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the country for seven years and are led by Maryland’s 2019 CEO of the Year. As part of our growth, we are searching for an IT Operations Manager. This position is based in Bethesda, MD.

- Organize, lead, mentor, and motivate IT professionals to achieve a high level of performance and quality in delivering technical solutions that provide exceptional business value.
- Support various technical projects and initiatives, providing guidance to IT team members towards successful implementation and collaborating with cross-functional teams to accomplish shared objectives.
- Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers.
- Use critical thinking and communication skills to absorb and relay strategic needs articulated by customers and ensure these concepts are understood and addressed by technical staff.
- Lead continuous improvement efforts across processes and technology in support of end-user needs.
- Analyze technical needs across the environment, tailoring best practices and leveraging industry-standard technologies in developing solutions to those needs.
- Oversee and support the development and maintenance of documentation such as Standard Operating Procedures (SOPs), system diagrams, work instructions, “how-to” guides, etc.
- Serve as an escalation point for complex and sensitive issues/incidents to ensure effective resolution strategies are implemented and communicated. Includes providing VIP support as necessary.
- Play other roles as needed to support successful service and project delivery

- Bachelor’s degree in Business, Information Systems, Computer Science or related discipline; commensurate years of experience may substitute degree requirements.
- 8+ years experience in the IT field, with demonstrated past/recent experience providing hands-on IT support as well as leading technical teams. Leadership experience does not need to extend across all years, although an effective management presence is required.
- Ability to effectively manage workloads and priorities across technical teams without compromising operations.
- A foundational understanding of cross-functional service areas, such as desktop support, networking, infrastructure, and cybersecurity, as they apply to operational IT support.
- Demonstrated experience implementing process and technical improvements.
- Hands-on familiarity with the Microsoft/Office 365 technology suite (e.g., Azure, SharePoint Online, MS Teams, etc.).
- Excellent verbal and written communication skills, with the ability to articulate complex technical topics in layman’s terms to all levels within the organization.

Desired Experience:
- Demonstrated experience supporting both service desk and infrastructure operations.
- Experience operating within the IT space under various Federal compliance standards/requirements (e.g., NIST, ISO, CMMC) and experience with the implementation of, or operating within, industry-standard IT Service Management frameworks such as ITIL, and HDI.
- Experience in systems administration/engineering, primarily with the Microsoft desktop and server stack and cloud systems.
- Experience supporting or managing IT projects following Agile (e.g., Scrum) best practices.
- Intermediate to advanced knowledge of MS SharePoint and Power Automate is a plus.
- Experience with SAML/SSO implementation.
- Solid understanding of and demonstrated hands-on experience with Microsoft Project, Office Suite, and cloud platforms for team and project collaboration (e.g., Teams, SharePoint, SmartSheet, etc.).
- Experience supporting governance processes such as configuration and change management within an enterprise IT environment.
- While a security clearance is not currently required for this role, a current clearance would be a plus.

The Company:
Innovation, Collaboration, and Agility - at GRSi these aren't buzz words, they're our mantra.
GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.
GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.
*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*
*2019 – MD Tech Council CEO of the Year*
*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised* 
Requisition ID: 7057