Deployment Technician

Technical Support Bethesda, Maryland


Deployment Technician
Location: Bethesda, MD

GRSi, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the country for seven years and are led by Maryland’s 2019 CEO of the Year. As part of our growth, we are searching for a Deployment Technician. This position is based in Bethesda, MD

- Responsible for gathering, analyzing, and composing technical information.

- Responsible for translating technical information into clear, readable documents to be used by technical and non-technical personnel.
- May require lifting hardware up to 40 lbs.
- Ability to work alone and in a team environment.
- Requires the ability to move computer equipment from building to building.
- Must have Excellent Customer Service and Time Management Skills.
- Other duties as assigned.

- Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience. Hold one or more of the following certifications (or current equivalent) or obtain within 6 months of hire
          - Foundation Certificate in IT Service Management (ITIL) v3 or higher
          - MTA: Microsoft Technology Associate
          - MCSA: Microsoft Certified Solutions Associate
          - MSCE: Microsoft Certified Solutions Expert
          - Apple Certified Associate – Mac Integration Basics (current or current -1 version)
          - Apple Certified Support Professional (current or current -1 version)
          - CompTIA A+ Certified Professional
          - CompTIA Network+ Certified Professional
          - CompTIA Security+ Certified Professional
          - Jamf Certified Tec
          - Jamf Certified Expert     
- Ability to obtain and maintain a Public Trust
Desired Qualifications:
- Familiarity with MDT (Microsoft Deployment Tool).
- Experience with BigFix Operating System Deployment (OSD).
- Symantec Ghost Imaging.
- Organizational skills – inventory management.
- Familiarity with Sunflower, Remedy, and other Asset Management Tools.
- Ability to communicate with executive-level staff.
- Basic troubleshooting skills.
- Ability to work in a high-stress, fast-paced environment.
- Teamwork – the willingness to support the team to the end result of meeting the client's needs.

The Company:  
Innovation, Collaboration and Agility - at GRSi these aren't buzz words, they're our mantra.  

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.  
GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  
*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*  
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*  
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*  
*2019 – MD Tech Council CEO of the Year*  
*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*   
Requisition ID: 6955