IT Specialist

Technical Support Bethesda, Maryland


IT Specialist
Location: Bethesda, MD

GRSi, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the country for seven years and are led by Maryland’s 2019 CEO of the Year. As part of our growth, we are searching for an IT Specialist. This position is based in
Bethesda, MD.

- Primary areas of responsibility include:
LAN/WAN environments, firewalls, VPN, voice networks, operating systems, Internet and Intranet services, Office 365 administration, backups on-premises and within cloud environments, administration and management of Microsoft products, and computer operations.
- Participate in Tier 1 Help Desk support, including initial diagnosis of technical issues and communication with end users.
- Support user account administration (Active Directory and Office 365), including adding, updating, and terminating user accounts according to an established process.
- Perform new device configuration and deployment (workstations and mobile devices) for end users.
- Provide outstanding end user support, assuring our end users that we are always looking out for them.
- Work with Tier 2 specialists to resolve issues on-site at the Bethesda office.
- Develop and maintain documentation for the internal IT knowledgebase.
- Stay current on future trends in corporate infrastructure, always looking towards improvement.

- Relevant degree or certifications in computer science or information technology, or 3 years’ related work experience.
- Must have experience with management and administration of Microsoft products, including Office 365, Active Directory.
- Must have experience configuring and deploying Windows/Mac workstations.
- Must be comfortable interacting regularly with end users and service providers.
- Must be comfortable performing internal Executive support.
- Must have excellent communication skills.
- May require some after-hours support to include weekend work.

Desired Certifications:
- Network+, Security+, CCNA, MSCE, Windows/Linux

The Company:
Innovation, Collaboration and Agility - at GRSi these aren't buzz words, they're our mantra.

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*
*2019 – MD Tech Council CEO of the Year*
*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*

Requisition ID: 6805