IT Change Management Analyst

Information Technology Bethesda, Maryland


IT Change Management Analyst
Location: Bethesda, MD

GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support have earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity, and we are currently searching for a IT Change Management Analyst to support our Bethesda, MD office.

The IT Change Management Analyst will provide support to the management of Information Technology processes related to Configuration, Change, and Release Management as well as overall IT governance. The analyst will assist in the leading efforts to improve configuration and change management controls by applying Agile and ITIL frameworks and implementing best practices and enterprise tools.
- Assess current processes, evaluate their efficacy, provide recommendations for improvement, and implement improvements and new processes/standards for use in operations
- Provide the direction necessary to build Continual Service Improvement into operational processes to ensure service delivery is consistently improving across technical and programmatic support areas
- Support the integration of management groups (such as a PMO) into an operational framework emphasizing task execution and eliminating unnecessary steps between groups
- Support the integration of previously siloed technical teams into an efficient, cross-functional organization through process re-engineering
- Support the development of a standardized project management framework that enables flexibility for agility within an enterprise organization
- Assist in the development of risk and issue management/escalation processes and standards at the organizational level
- Ability to assist and take on additional responsibilities as needed

- Bachelor’s degree and 3 years of directly relevant experience, as well as ITIL Foundation certification. Additional years of relevant experience may substitute degree requirements

- Hands-on experience implementing process improvements and leveraging technologies to reduce manual efforts of technical and administrative personnel
- Significant experience operating within Agile, DevOps, SAFe, etc. best practices frameworks for IT and project management
- Familiarity with technologies such as ServiceNow, SharePoint, and Jira
- Excellent interpersonal and communications skills
- Experience driving technical improvements and implementations to streamline and integrate organizational processes

Desired Qualifications:
- PMP or JIRA certified

- Experience collaborating with Federal staff at various levels of responsibility to present solutions and obtain buy-in for their implementation

The Company:
Innovation, Collaboration, and Agility - at GRSi these aren't buzz words, they're our mantra.

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative, and Waterfall software development; multi-tier infrastructure support; to full-spectrum cybersecurity and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunities.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*
*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*
*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*
*2019 – MD Tech Council CEO of the Year*
*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*