Senior Associate, Client Services
Description
Job Description
Overview
The Nexus Media Solutions, Senior Associate, Account Services is responsible for delivering exceptional service to GroupM agencies at all times. This includes working closely with the agency team to understand their needs, providing timely responses to any requests, and advocating for the client across our internal teams. This role will be crucial to ensuring proper campaign management throughout the campaign lifecycle. This includes designing campaigns appropriately to meet client KPIs, ensuring campaigns launch on time, and monitoring campaign delivery. The Senior Associate role will encompass programmatic planning & strategy across Advanced TV, Advanced DOOH, and Integrated Solutions.
Key Responsibilities
- Responding to Briefs– Assist with putting together response to briefs for existing clients.
- Media Plan Support – Build strong and effective full funnel strategy plans across ATV, DOOH, Integrated Solutions
- Ensure Campaign Success –Responsible for monitoring performance and delivery of KPIs, alerting the team to any under-performance. Monitor the commercial success of each campaign and ensure agency is kept informed of campaign status throughout the campaign. Troubleshoot issues with the support of the wider team when needed.
- Maintain Agency Relationships – Foster good working relationships with agency teams & manage their expectations. Ensure agencies receive a high level of client service.
- Budget Management – Work with agency teams and relevant internal teams to up-sell and cross-sell (and secure re-bookings). Help retain business due to excellent campaign delivery and results. Assist with billing & reconciliation of campaigns.
- Present Media Plans – Work with additional Nexus Media Solutions teams to create presentation for agency / client
- Collaborate – Foster relationship and collaboration with Trading, Analytics, and AdOps teams to ensure campaign pacing & performance
What You Bring
- 1+ years prior work and/or internship experience within online marketing or digital media industry
- Digital ad campaign experience, including display, video, programmatic, social, or paid search campaigns
- Effective communication, attention to detail & problem-solving skills sand is capable of building relationships with clients
- Eagerness to learn about Programmatic, OOH, and Advanced TV industry and proactively seeks out educational materials on key players in this space
- Ability to be agile and manage several clients at once while prioritizing workload
- Strong sense of initiative and personal ownership
- Dedication to attaining team and personal goals
- Proficiency with Microsoft PowerPoint, Word, Excel
- Prior experience with one or more ad servers, tag management systems or trading platforms (DoubleClick Campaign Manager, Sizmek, Prisma, Xandr, The Trade Desk, DV360, Google Tag Manager, Adobe Dynamic Tag Manager, Amazon, etc.)
About GroupM Nexus
GroupM Nexus is the world’s leading global performance organization that unites GroupM’s global performance, talent and technologies. GroupM Nexus comprises Expert Practices – our communities responsible for the evolution of our shared standards for excellence in performance, planning and activation, as well as Media Solutions our proprietary, opt-in media solutions that give clients access to unique advantages and cutting-edge capabilities.
Life at GroupM
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. GroupM employees can tap into the global GroupM & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and T&Pm, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business. Discover more at www.groupm.com.
GroupM provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
GroupM is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with GroupM, please send an e-mail to GroupM Leave Administration at or call (212) 297-8507 and let us know the nature of your request and your contact information.
The base salary for this position at the time of this posting may range from $45,000 to $90,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit https://www.wpp.com/people/wellbeing/benefits-at-wpp-in-the-us for more details.