AV Support Specialist

IT & Technology Chicago, Illinois


Position at GroupM North America

The GroupM AV Support Specialist is responsible for day-to-day AV support for conference rooms, digital signage, and equipment maintenance. The Senior AV Support Specialist will work with service providers and integration vendors to resolve issues quickly and ensure service level agreements are being met. This position will support multiple WPP companies located in WPP’s Chicago Campus at 333. N. Green St.

  • Identify and resolve technical issues on site and update users on progress and resolutions
  • Respond to second tier AV related issues and requests
  • Perform AV troubleshooting including resetting devices, cable management, etc.
  • Diagnose and escalate technical issues to service contracted AV integrators
  • Provide AV training for GroupM users
  • Prepare AV equipment for events such as Town Halls, pitches, and high-profile client meetings
  • Support video conference meetings and recordings
  • Maintain phone connectivity in all AV presentation settings
  • Interact with cable television provider for signal or transmission related issues
  • Evaluate AV systems for software and hardware upgrades
  • Operate and support digital signage/IPTV system

Essential Skills

  • Product experience with Crestron, Polycom, Office 365.
  • Experience and knowledge of web conferencing platforms and standards – Microsoft Teams, Skype for Business, BlueJeans, Zoom, SIP, and H.323
  • Demonstrated AV Control experience with Crestron, Extron, and Polycom
  • Ability to incorporate new consumer products into integrated commercial AV systems
  • Working knowledge of AV practices and procedures in a relaxed yet corporate environment
  • Excellent client facing, presentation, interpersonal, and communication skills
  • A proactive desire to help the team wherever needed
  • A desire to join a dynamic team and grow by learning and doing.
  • High focus on customer service and satisfaction
  • Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail


  • Understanding of knowledge of Tripleplay digital signage, Condeco calendaring solutions.