Client & People Director 

About the role

The Client & People Director is a strategic and client teams focused professional who will serve as a link between group People functions and our client teams, ensuring alignment of culture, capabilities, and talent strategies to drive business success. The Client & People Director will actively engage with client teams and collaborate closely with various People Centers of Excellence (COEs) to proactively address talent needs.

As a critical partner to the business, the Client and People Director will drive people priorities   to grow our people and our clients. As a business partner to clients and people, the ideal candidate will have the ability to:

      Understand our business challenges to optimize and drive people plans.

      Drive strategic talent priorities, focusing on developing talent and anticipating future skill needs.

      Recognize and analyze trends and use them to advise and coach business leaders on the workforce of the future.

      Co-own the business performance scorecard, to translate people aspects to customer behaviors.

      Partner with communities of expertise within the organization.

      Influence people program design and delivery to drive organizational effectiveness and provide an enriching employee experience.

Key Responsibilities:

1. Client Centricity (Integration and relationship management)

• Develop a deep understanding of specific clients’ teams needs in terms of talent and translating into talent agenda.
• Provide insights on talent strategy and capabilities, ensuring alignment with client goals and expectations.
• Build a strong, trusted relationships with client’s teams to understand their needs, gain trust and address their concerns.
• Partner with client teams, proactively managing talent, identifying gaps, liaising with COE teams to deliver on PVP.
• Partner with client account leaders to find talent, support pitch and RFP efforts and day to day resources for client facing talent.

1. Talent Management:

• Identify opportunities to enhance talent capabilities and develop in coordination with COE’s tailored solutions to better support client and team’s needs.
• Work collaboratively to develop framework and requirements for building capability specific to the respective business area.
• Understand and suggest improvements to employee experience (in collaboration with People Experience COE)
• Identify what is needed to drive longer term talent attraction and retention incl. culture, EVP. IDSE and leadership.
• Work closely with client leadership teams to ensure the correct talent skills for key roles or staffed appropriately.
• Support the development of talent pipelines to address current and future client needs.
• Anticipate talent requirements based on client growth and industry trends, enabling proactive talent decisions.

1. Relationship management:
   • Ability to influence business leaders and key decision makers.
   • Coaches’ business leaders on people matters.
   • Leverages strong technical HR expertise to build credibility with business leaders.
   • Acts as concierge to client account teams
   • Collaborate closely with the COEs to support the development of client leadership teams.
   • Provide coaching and guidance to managers and employees, fostering a culture of continuous learning and development.

1. Workforce Planning:

• Identify what is needed to drive culture, competitive advantage, and desired work environment for the business.
• Identify skills strengths and gaps against future requirements for the respective business area.
• Ability to proactively understand talent challenges.

1. Strategic Collaboration:

• Collaborate with regional COE’s to align talent strategies with client priorities and market dynamics.
• Provide insights and recommendations to enhance the effectiveness of talent initiatives and programs.
• Foster a collaborative environment across teams, leveraging diverse perspectives to drive innovation and excellence.
• Provide strategic people and organizational solutions to solve business problems and anticipating problems for the future.
• Uses data and analytics to anticipate and solve for business challenges today and in the future.
• Analyze trends and metrics from multiple data sources to inform the development of solutions, policies, and programs.

Key Skills:

• Client centric mindset, ensuring internal clients are provided high quality business partnering.
• Advocate the interests of clients within the People team and ensuring their perspective are considered in the decision-making process.
• Proven track record of building strong client relationships and understanding client needs.
• Strategic thinker and problem-solver with the ability to anticipate talent requirements and drive proactive solutions.
• Strong commercial sensibility, and a proven ability to link business goals to talent and People strategy.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Experience in talent development, including coaching, performance management, and succession planning.
• Ability to thrive in a fast-paced, dynamic environment, balancing multiple priorities and stakeholders effectively.
• Demonstrated commitment to diversity, equity, and inclusion, with the ability to foster an inclusive culture that values diverse perspectives and experiences.
• Comfort in changing environments that allow for personal, team and professional development.
• Demonstrated ability to ensure adherence to policies, procedures, and local regulations, recognizing its critical importance within the role. Able to collaborate effectively with compliance experts while also taking proactive measures to uphold organizational standards.