Head of Client Engagement

Programmatic, Biddable, Paid Media & SEO Mumbai, India Requisition ID:39201


Description

Position at GroupM Nexus

GroupM Nexus Xaxis

Overview of job
GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Head of Client Engagement for xaxis division to join us.

In this role, you will be responsible for …

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

Reporting of the role

This role reports to: General Manager – Xaxis India

3 best things about the job:
1. Extremely dynamic and a great learning opportunity to gain best in class programmatic expertise.
2. Opportunity to work on India’s leading advertiser’s marketing strategies & deployments.
3. Extremely fun and an open environment to work.


In this role, your goals will be:
In three months:

  • Own relationships with agency business group managing partners, programmatic / product and planning leads to deliver against growth strategy.
  • Gain understanding of xaxis products, Programmatic landscape and organisational structure & workflows.

 

In six months:

  • Responsible for the overall performance attainment (revenue, net sales, profit) of Xaxis agency partners.
  • Ownership of agency forecasting including input into QRF process and accurate weekly / monthly performance representation.
  • Engage c-level agency stakeholders building a trusted advisor relationship, enlisting support and promotion of growth strategy at both agency and with clients.

In 12 months:

  • Act as a key strategic advisor to Tier 1 clients supporting their growth through delivering a JBP, in partnership with agency, including growth roadmaps, maturity frameworks and omnichannel activation.
  • Own Tier 1 client engagement cadence, securing regular touchpoints with key stakeholders (marketing, business development, finance) including QBRs and 6 month reviews.
  • Manage and develop a high performing agency growth team to deliver against business targets.
  • Set focus and priority for team through defined and measurable goals.
  • Act as a role model for customer excellence, and ensure a high standard of your team’s delivery.


What your day job looks like at GroupM:

  • Partnering with internal teams & agency partners for ongoing business requirements.
  • Managing & advising client engagement heads for north, west & south market on devising the strategies for day to day work requirements.
  • Leading client meetings for ongoing business as well as pitches.
  • Engages effectively with multiple teams and business leaders who are critical to success

 


What you’ll bring:

  •  Is strategic, action-focused, inspires and coaches teams to continuously excel
  • Is able to impact with strong commercial awareness and business acumen
  • Can set and deliver the highest standards of work that others follow
  • Has a track record of setting and executing successful client growth strategies
  • Collaborative and experienced in identifying opportunities for improved working across business functions
  • Is a strong and effective communicator across all levels, can translate technical and complex points to non-technical audiences and coach others to do the same
  • Is able to resolve issues through their solution focused mindset, with diplomacy and tact
  • Is able to act as a strategic advisor across programmatic, including the use of data and AI, to match Xaxis solutions to clients
  • Is a critical thinker, who is driven, ambitious and takes a solutions focused approach to their work, in order to deliver outstanding outputs for the business and their clients

Minimum qualifications:

  • Over 10 years of experience in digital landscape.
  • Prior experience in servicing and client facing role.

 

About Xaxis

 

Xaxis is a global digital media platform that programmatically connects advertisers to audiences across all addressable channels. Through the expert use of proprietary data and advertising technology along with unparalleled media relationships, Xaxis delivers results for over 2,800 clients in 40 markets across North America, Europe, Asia Pacific, Latin America and the Middle East. Advertisers working with Xaxis achieve an exceptionally high return on advertising spend through the company’s proprietary media products, as well as through its wholly-owned specialist companies, Light Reaction, Bannerconnect, and ActiveX.  For more information, visit www.xaxis.com.

About India

2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale.

At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with