Facilities Assistant

Admin, Support & Facilities London, England


Position at Mindshare

Role Objective

Mindshare have recently moved into a brand new WPP Campus ‘Rose Court’ alongside many of our sister agencies.

Our Operations Department consists of Ops, The Hub & The PA Teams and we provide critical office support services for the approx. 900 Mindshare staff based at Rose Court.

As Facilities Assistant you will be part of The Ops Team and report to The Ops Lead. This is a varied role, supporting a wide range of people across our business including Account Executives, Department Heads and Senior Leaders. We maintain the day to day functioning of the office, making sure it is a productive and safe environment to work in. We work closely with the Facilities Management and Catering companies that service our Campus as well as WPP IT.

About the role 

Key responsibilities will be:

Office Support

  • Daily, Weekly & Monthly Site Checks – Reporting faults and Issues
  • Liaising with the Rose Court Facilities Management/Catering Vendors to support business needs
  • Managing locker deployments/Deliveries/Post/Distribution of loan and IT equipment
  • Liaising with IT to support IT Projects, such as Equipment Installations/Upgrade projects
  • Supporting office enhancements projects, such as decoration and furniture installations
  • Managing site access for New Joiners and Leavers
  • Carry out DSE assessments when required

AV Support

  • Maintain AV equipment/Stock management – Meeting rooms AV/PA systems/Dancing walls
  • AV support for Pitches/Company meetings/Events
  • Call out support – Trouble shooting issues with AV Tech
  • Reporting AV faults for investigation/fix 

Mobile Phone Administration

  • Mobile Inventory Management - Ordering and deploying new handsets/Upgrades/Replacement
  • Set up/Troubleshooting mobile devices - Hardware/Sim issues/Software issues/Data Roaming
  • Report issues - Suspend lost or stolen accounts 

About you

  • We are looking for a candidate that is keen to learn and progress in the role
  • The candidate should be able to work on their own initiative and work well as part of a wider team
  • We are looking for someone who can problem solve and who can stay calm under pressure 

What we can offer you

  • A strong salary commensurate and in-line with relevant experience
  • 25 days annual leave and your birthday day off
  • Ongoing internal and external training opportunities
  • Career and personal progression
  • Private Healthcare
  • Excellent pension matching structure 

About Mindshare 

Mindshare is a leading global marketing and media services network with billings in excess of £23billion worldwide. We work with some of the most famous businesses and brands in the UK – such as Unilever, Ford, KFC, Nike, Marks & Spencer and TK Maxx. The Mindshare network consists of 116 offices across 86 countries throughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands. 

Our approach 

Our ambition is to drive Good Growth for our clients.

Good Growth is about delivering growth that is enduring and is considerate of people and planet. Media is a powerful force, and we need to be mindful of the responsibility that it brings. We help our clients make better decisions by ensuring we use media in a trusted, inclusive and sustainable way. We recognise that in order to drive Good Growth, we need to place people at the heart of everything we do. Understanding people, not demographics allows us to place media meaningfully into their lives.  

Good Growth is a big ambition – one which inspires change for the industry but also for our agency and we achieve this through our values of Energy, Empathy and Impact.  

Working for Mindshare 

Our brilliant people allow us to deliver our ambition. We invest heavily in their development to ensure they are progressing and thriving wherever they work in our business. We also think inspiration for our staff is key and our pinnacle and flagship event of the year, Huddle, connects people, opinions and perspectives across borders and is all about learning something new and participating.​

Committed to Diversity & Inclusion

We have a big dream at Mindshare, to become the most inclusive place to work in the country! This will take time but the whole agency is passionate about making it a reality. To support this, we currently have 8 Employee Resource Groups available for our people to join and be a part of including, Roots, PrideM, Women in Business, Enable, Declassify, 0Borders, ADAM and Working Parents. These groups hold the agency to account for making progress and, along with our Mental Health Allies, design and lead events and initiatives that help us create a welcoming environment to all and a place where everyone can be their most confident self.