Title:Director, Product Training

Discipline:Choreograph Product Deployment & Operations

WHO WE ARE LOOKING FOR

The Director, Product Training will be responsible for creating, executing and ongoing development of training strategies across the assigned product portfolio. They will ensure all hands-on users of the applications are well-equipped to utilize our products to their full potential, leading to increased engagement and success.

The role will report to the VP, Product Training and will work in partnership with subject matter experts in the assigned Product & Engineering pillar, in collaboration with other Enablement functions such as Product Comms and Support and with the regions to deliver a consistent and compelling training offering across the product portfolio.

The Director will lead a team of Product Trainers who identify training needs and develop training curricula and learning content for various audiences across the product portfolio.

WHAT WILL YOU DO?

●        Implement the Product Training vision and oversee the overall training roadmap for your product portfolio to deliver effective, comprehensive product training programs that deliver measurable adoption and effective usage of our applications. Ensure that the training programs are consistent across all regions, achieving the overall objectives, delivering the same message, and using the same materials.

●        Collaborate with Product team SMEs to ensure deep understanding of product functionality, features, and benefits. Translate this knowledge into engaging training material and programs that cater to different learning styles, and that are scalable across multiple products and user segments using a variety of delivery methods, including e-learning courses, self-help materials, knowledge base content, web-based tutorials and trainer-led workshops.

●        Identify areas of training needs and assess user challenges with adoption of our applications. Develop and implement learning strategies to address these needs. Monitor progress and suggest continuous improvements to our training offering.

●        Measure the effectiveness of training programs and make data-informed decisions to improve them continuously.

●        Work with the Enablement and Marketing teams on supporting materials and communication strategies to equip users with the knowledge and skills to leverage product capabilities effectively.

●        Build, lead and inspire a team of training specialists to achieve Choreograph Product and Engineering goals and objectives.

●        Ensure you and the team continuously learn about new product developments and updates, so that training programs and content is updated accordingly.

●        Evaluate, design and execute innovative and engaging approaches to product training. Understand trends, identify potential opportunities and gaps, leverage external best practices, and develop learning initiatives that drive business results.

WHAT YOU WILL NEED

●        Proven experience in a leading Product Training role.

●        Substantial experience with training needs assessment, content design, curriculum development and delivery, and program coordination, with a proven ability to drive tangible end user adoption.

●        Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.

●        Familiarity with product development lifecycles, agile working structures, project management.

●        Exceptional communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.

●        Proven success in developing a diverse team of talented individuals, and ensuring they work well across the organization.

●        Strong project management skills, with the ability to juggle multiple responsibilities and meet deadlines.

●        Ability to influence and align cross-functional, highly matrixed, multi-geographical teams.

If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both Choreograph and our clients, we encourage you to apply and join our team.

Choreograph is the beating heart of data inside WPP’s media investment group, GroupM, the world’s leading media investment company responsible for more than $60 billion in annual media investment. Discover more about Choreograph at www.choreograph.com

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together