Operations Specialist

Programmatic, Biddable, Paid Media & SEO London, England


Position at MediaCom

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Operations Specialist


Overview of role


We are looking for an Operations Specialist to join our energetic and growing Operations Team at MediaCom. The Operations team are fully responsible for digital display campaign activation. Each member of our team can be thought of as a Project Manager liaising with many different internal teams and external media owners to ensure a campaign launches on time and delivers as per the client requirements.


Reporting of the role


This role reports to the Operations Manager



3 best things about the job


  1. Ownership of the Display activation from booking to billing across a high profile and dynamic client portfolio
  2. The team! Both the core team and the wider functions we work with are fantastic. It’s great to be able to tap into the wealth of knowledge and experience here at MediaCom across all functions
  3. The opportunity to learn and develop – every day and every campaign is different!


Measures of success


In three months, you would have:


  • Got to grips with the whole booking to billing process for digital display campaigns
  • Confidently created client campaign reports and understand the data validation
  • Successfully managed booking – reconciliation cycle



In six months, you would have:


  • Independently booked digital display campaigns
  • Been troubleshooting technical issues that may arise in campaign activation
  • Forged strong working relationships with internal and external stakeholders
  • Assisted manager with workload balancing and training for junior team members




In 12 months, you would have:


  • Actively come up with ideas/solutions to make improvements to the client’s account
  • Worked and contributed to team projects to make agency workflow more efficient





Responsibilities of the role


  • Owning operational business tasks including accurately booking media plans onto systems
  • Coordinating the execution of strategic client campaigns from booking to launch
  • Collaboration with Tech counterpart to ensure all plans are implemented efficiently and on time
  • Compiling daily/weekly/monthly reporting to client specification
  • Owning monthly financial reconciliation of Digital campaign activity
  • Proactively managing financial queries to resolution
  • Working collaboratively with Business Group counterparts to find solutions
  • Support Ops Team workload balancing and junior team members’ learning
  • Building positive working relationships with internal and external stakeholders



What you will need


  • Experience within an Operations or Account / Campaign Management function (ideally with knowledge of trafficking processes, including pixels and tags)
  • Advanced use of Excel and capability to analyse complex data sets
  • Strong interpersonal and relationship building skills, with the ability to train others
  • Process-driven with solutions focused mind-set and a customer-centric attitude
  • Good at problem solving, with the ability to resolve issues in a timely manner
  • Team player who motivates others and encourages close collaboration
  • Ability to train others and encourage knowledge sharing across team
  • Strong accountability to meet deadlines and a perfect attention to detail
  • Proven ability to manage workload in a highly pressured environment
  • Adept at organisation, multi-tasking, time management, and project management
  • Able to utilise a confident communication style to manage stakeholder expectations




About MediaCom


MediaCom is the UK’s largest planning and buying agency, with over 1,400 employees across five offices in London, Manchester, Leeds, Birmingham and Edinburgh.

We believe in People First, Better Results. This means that through investing in our people’s whole-person wellbeing, careers and capabilities and creating a culture of belonging, we achieve brilliant results for both our clients’ businesses and our own. We champion individuality and diversity in our people through an abundance of initiatives and training, and attract and retain the greatest talent in the industry.

Our mission is to See the Bigger Picture for our clients. We apply our unique ‘Systems Thinking’ philosophy and technology to all marketing levers: media, message and data. As a result, we design communication strategies that deliver short term results and help brands build for the future. 

MediaCom represents some of the greatest brands in the UK and beyond, both big and small. This includes Sky, British Gas, Sony, Boots, DFS, TUI, The Coca-Cola Company, Tesco and Cancer Research UK. Our client work is celebrated at the industry’s most prestigious ceremonies, and we were named Campaign’s Agency of the Decade for 2009 and 2019.

MediaCom is a member of WPP, the world's largest marketing communications services group, and part of GroupM, WPP’s consolidated media investment management arm. As such, we have access to the richest data, most robust benchmarks and most advanced capabilities in the market. This helps us provide comprehensive solutions to all marketing challenges.

To find out more about MediaCom visit us here! You can also follow us on Twitter, LinkedIn and Instagram!


*Although we cannot make guarantees, we welcome conversations about flexible working for all roles at MediaCom London*