Operations Manager

Programmatic, Biddable, Paid Media & SEO London, England


Position at MediaCom



Operations Manager


Job Overview



The Operations Manager has a proven record of accomplishment in workload, campaign and process management. They are responsible for team delivery to KPIs, such as campaign booking and reporting accuracy, monitoring campaign delivery in line with media plans, and the timely resolution of finance queries.

The Operations Manager is experienced in trafficking digital campaigns through ad server technology and possesses the ability to troubleshoot issues in the end-to-end digital campaign activation process – tagging through to reporting and optimisation.

The Operations Manager demonstrates strong communication and team management skills to coordinate the activation of campaigns across internal and external stakeholder groups – clients, suppliers, tech, buyers and finance.

The Operations Manager works well under pressure; offering support, training and developing the skills of their team members. They are an operational role model; championing and supporting operational best practice within the wider team to ensure accuracy from booking through to finance reconciliation every time.


Who does the role report into?

You will report into the Operations Director and the Investment Lead


What are the 3 best things about the job?


  1. Leading and growing a team of high performing Specialists across a wide range of high-profile clients
  2. The team! Both the core team and the wider functions we work with are fantastic. It’s great to be able to tap into the wealth of knowledge and experience here at MediaCom across all functions
  3. The opportunity – this is a brilliant opportunity to be a trusted partner on ambitious clients, working with experienced internal and external professionals. You will have the chance to affect positive change for our business through your people management, project management and process improvement skillset.

What are the measures of success?


In three months, you would have:

  • Developed strong working relationships with your immediate team, internal and external stakeholders
  • Become an expert in internal processes and ways of working, and be effectively managing the output of the Ops team
  • Been owning the monthly finance reconciliation process of digital campaigns across the Ops team and be managing finance queries to resolution


In six months, you would have:

  • Been consistently demonstrating your efficacy as the escalation point for the Ops team and internal stakeholders
  • Been leading operational best practice across the wider function; proactively suggesting and implementing process improvement

In 12 months, you would have:

  • Been leading operational system developments and migrations, working with internal and external stakeholders
  • Assisted the Digital Director on your accounts to drive digital growth and innovation

What will you need?

  • Team player with a solution focused and customer centric attitude
  • Proven ability to manage individual and team performance in a highly pressured environment
  • Extensive knowledge of end-to-end trafficking process; including pixels, creative tags and creative specs
  • Strong prioritisation, organisational and time management skills
  • Process driven with the ability to set, monitor and support existing workflows
  • Ability to drive operational best practice across the wider team; proven track record in influencing and implementing process improvement
  • High competence in Excel and data analysis
  • A good administrator and role model within the team
  • Strong verbal and written communication style

About MediaCom

At MediaCom, we believe in People First, Better Results.


MediaCom is the UK’s largest planning and buying agency, with over 1,400 employees based in 5 offices in London, Manchester, Leeds, Birmingham and Edinburgh.


As a business, we champion individuality and diversity in our people. Through a plethora of initiatives, we ensure that we attract and retain the greatest talent in the industry, all working together to create powerful, ground-breaking work through our unique, connected Systems Thinking approach. Our teams use data, technology and creativity to design communications strategies that build brands and generate sales, and we do it at scale. We believe that putting people first produces better results.


We aim to ensure that that our employees’ skills are constantly evolving, and so provide all MediaCom staff with training, development plans and regular appraisals to enhance their performances and guarantee great results for them and the company.


MediaCom represents some of the greatest brands in the UK and beyond, both big and small. These include Sky, British Gas, Sony, Vauxhall, DFS, TUI, The Coca-Cola Company and Tesco.


MediaCom is Campaign’s Agency of the Decade (2009 and 2019), and WARC’s most effective agency in the world.


MediaCom is a member of WPP, the world's largest marketing communications services group, and part of GroupM, WPP’s consolidated media investment management arm.


To find out more about MediaCom visit us here! You can also follow us on Twitter and Instagram!


*Although we cannot make guarantees, we welcome conversations about flexible working for all roles at MediaCom London*