SEO Manager, Ford

Programmatic, Biddable, Paid Media & SEO London, England


Description

Position at Mindshare Worldwide

 

SEO Manager: Team Ford

Job Title:

SEO Manager / FCSD Organic Search Manager

Location:

Mindshare Team Ford, Sea Containers, 18 Upper Ground, London SE1 9RQ

Reporting to:

SEO Director

The Agency

Ours is the story of the eternal upstart and change is in our DNA. We were born with the ambition to change the world through media. Raised in Asia, we are now the world’s most geographically balanced global network spanning US, Latin America, Europe and Asia. MindShare’s birth in 1997 shifted the focus from media as a pure commodity to media as a change agent.

Our ambition was to go beyond the traditional media descriptors of “Optimise, Capitalise, Maximise.” We will not be defined by the formulaic definitions of media. MindShare’s story is about teamwork. It’s why we called ourselves Mindshare in the first place!

We were designed to be a global network, balanced in every region, with clients benefitting from both global and local insights. Today 75% of our business is global and our global network and integrated approach is our strength. We are a global media agency network with billings more than US$24 billion (source: COMvergence) and our network consists of more than 7,000 employees, in 116 offices across 86 countries. Mindshare is part of GroupM, which oversees the media investment management sector for WPP, the world’s leading communications services group.

Discrimination, oppression and inequities towards people of different race, ethnicity, gender, sexuality, abilities, age or any other differences, are unacceptable and have no place in the world or amongst our Mindshare family. We strive for an environment where everyone is treated fairly and respectfully, has equal access to opportunities and resources, whose voice is heard and who can contribute to the organisation’s success.

The Team

This role sits in Team Ford within Mindshare. Working across the WPP network to deliver a full-service marketing and comms product to Ford Motor Company in Europe. This remit covers connections planning, CX, social strategy and deployment, analytics, CRM, PR, platform design and build, centralised biddable execution, and market coordination across 19 European Markets.

Our integrated nature means that the successful applicant will get direct exposure to, and work with, a range of talented specialists across the full advertising & marketing spectrum. You will work with global and regional IT and SEO teams to coordinate best practice adherence and our collaborative culture means proactive team members are able to develop their skills in new areas with the support of specialists around them.

Job Summary

We are looking for a top-quality SEO manager to help lead the development and deployment of SEO strategy across Europe for Ford’s Customer Services Division (FCSD). FCSD manages all after-sales activities such as roadside assistance, accident management, servicing, repairs, parts and customer relationships.

You will be working into the SEO Director and Head of Biddable to help build a central search strategy for multiple markets across Europe. As the FCSD search lead you will be directly responsible for the deployment and delivery of this strategy.

The FCSD SEO Manager will also provide support to the wider search team and all other marketing channels by producing keyword analyses, recommendations documents and technical reports, and routinely dealing with SEO issues on an ad-hoc basis.

You will develop relationships with colleagues, clients and external agencies and be comfortable discussing digital issues clearly with a wide range of stakeholders on both the global and regional level.

The position will initially comprise both office and home working with office hours being approximately 2 days/week.  This may be subject to change in the future, although 100% office hours are not expected.

What’s in it for you…

 

  • Responsible for managing and growing the organic visibility and traffic for Ford’s Customer Services Division across 19 European markets
  • Working with the SEO Director to create and implement a complete SEO plan incorporating both on-page and off-page activity
  • An opportunity to oversee and manage Content improvement, UX & conversion optimisation in the aftersales areas of Ford Customer Service Division e.g. Online service booking of older vehicles, Ford Accessories, Ford Servicing, Owners section
  • Planning and leading regular client meetings, status updates and project planning
  • Benefits include – Life Insurance, Contributory Pension, Gym Membership Scheme, Eye Care and Dental Scheme.

Responsibilities & Key Skills

KEY COMPETENCIES

  • Adhering to the principals and goals set out by the SEO Director you will be responsible for prioritising tasks and managing their delivery to achieve the forecasted search goals for key markets within Europe.
  • This will involve managing workloads, setting deadlines and training up to a consistent, high level.
  • Creating written recommendations for delivery to local agency teams, platform development and global IT teams. Including technical SEO, on page SEO and off page SEO.
  • Reporting on performance. With the help of the in-house analytics team, you will be responsible for the creation and delivery of reports on agreed dates. A good working knowledge of excel is important.
  • Forecasting. Help the SEO Director set goals and forecasts of performance for target markets.
  • You will have direct client contact and be expected to build and develop client servicing skills and strong client relationships. This includes attending and contributing to client meetings and taking part in conference calls.
  • Market communication. Dealing and setting goals for local agency contacts, managing the deployment of resources both internally and externally
  • An inspiring and effective people manager (upwards and downwards)
  • Able to recognise when senior management involvement is needed and be able to provide solid support to the agency’s senior management team
  • Create a motivating and inspiring environment for those around you (at every level)
  • Provide a good example for all other sections of the agency on the skill, hard work and professionalism of the SEO team

 

General:

  • Attend, and contribute to, team meetings.  Raise internal issues which affect the morale or job performance of the Account Group/Agency.
  • Management and mentoring of Junior staff within the team as required
  • Willingness to undertake any other duties as may be required from time to time.
  • A flexible attitude to the role’s working hours – role includes deadlines.

Experience required

The successful candidate must have at least three years’ experience. It is essential that the successful candidate has previous experience in technical SEO as well as on/off page SEO and is well used to working with teams, strategic planners, creative, artworkers, copywriters, technical teams and external suppliers.

 

Experience, Qualifications & Skills

  • Educated to degree level.
  • 3 years’ experience in a technical SEO role.
  • Strong technical skills
  • Strong analytical skills
  • Knowledge of HTML
  • Strong relationship building skills
  • Strong attention to detail
  • Strong multi-tasking capability with an ability to deliver to tight deadlines
  • Proactive
  • Excellent problem-solving skills
  • Innovative and open-minded approach with an appetite to learn.
  • Strong knowledge of Analytics packages such as Google Analytics, Omniture, WebTrends
  • Competent with MS Excel & PowerPoint
  • Strong literacy & communication skills
  • An interest in user experience and customer journey optimisation is preferred but not required
  • Strong knowledge of where Search fits within the larger marketing mix
  • Knowledge of how PPC and SEO integrate
  • Knowledge of programming languages (ideal but not required)
  • Experience of content outreach and developing blogger relationships.
  • Strong knowledge of 3rd party tools
  • Other languages a benefit but not required

 

Page 1 / Job Specification / 19 May 2021