PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Operations Executive at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an Operations Executive. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

• Key point of contact for the day-to-day account management of our client
• Supports the Operations Managers to ensure the smooth running of BAU (business as usual) for the account
• Works closely with the OpenDoor account teams to understand the client’s businesses
• Recommend operations solutions to drive client strategies
• Ensure the successful rollout and activation of all our clients advertising campaigns
• Support the client’s digital ad technology stack needs
• Work on client projects, including but not limited to: implementing ad tech such as Tag Management Solutions, third-party Verification services, etc
• Be a primary point of contact for clients & internal customers and stakeholders for all Operations services
• Ensure clear communication to all stakeholders regarding timescales, best practices and SLA’s
• Be the expert advisor in Advertising/Marketing technology & operations
• Maintain a proactive account management system including regular cross training and constructive feedback to enable flexibility of skills and resource across accounts
• Support and manage partnerships with relevant internal & external stakeholders to understand, document and deliver new technology and service requirements for clients

QUALIFICATIONS

• Experience in client liaison and account management
• Delivery of complex technical implementations using a multitude of platforms
• Quality Assurance testing of tags on client sites
• Organised & able to prioritise workload in a multi-tasking environment
• An understanding of the industry landscape would be preferred

BONUS POINTS

• Passionate – brings a genuine thrill and excitement to the role
• Agile – Is able to be nimble in thought and action and overcome obstacles to achieve great things
• Collaborative – works well with others, and can align behind a shared purpose
• Entrepreneurial – is open to new ideas and will challenge old ones.
• Diverse – is proud of the difference they can bring
• Proactive – with a pragmatic and results focused approach and a passion for problem solving
• Highly motivated – bringing a ‘can-do’ attitude
• Organized – excellent organisational, communication (oral and written), workload and prioritisation skills

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

HOW TO APPLY

Interested candidates are encouraged to submit their resume via the GroupM careers site.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.