Join our team as Global Senior Resource Manager.

Welcome to Offshore Hub Poland, a vibrant part of GroupM media solutions! We warmly invite you to join our international team, where we support and manage global Search, Social, and Programmatic campaigns, offering invaluable insights and recommendations to clients worldwide.

About the role:

As Global Senior Resource Manager for GroupM Global, you will support the rapid growth and our offshore resourcing strategy Globally. In this role, you will be responsible for understanding & prioritizing the needs of the regions, then matching those to resources in India, LATAM and Poland Offshore Hubs (currently over 2.000 FTEs). You will also support the Global Hub management in reviewing FTE utilization and employee engagement.

You will report to the Global Resource Management Director for Offshore Hub.

Your responsibilities will include:

• Executive leadership

• Support in setting and implementing workforce metrics for measurement and dashboard reporting with People, Finance, and Executive leadership.
• Act as the first point of escalation for all Offshore Resource Management issues; partner with market Leadership to achieve resolution.
• Provide guidance and thought leadership in Resource Management subjects for Offshore.

• Offshore resource management team

• Support the Offshore resourcing team in the ongoing management and optimization of our resource management function.
• Where appropriate, collaborate with other resourcing functions on a daily and weekly basis.
• Establish a culture of team collaboration, inspiration, improvement, and active listening.

• Talent team partnership

• Partner with Talent Acquisition and HR to identify talent and skill gaps, prioritize open positions, and gain internal financial approvals needed to begin the external hiring process.
• Support long-term planning of hiring talents by providing staffing trends, analyzing current and future utilization, and future skills needs.
• Identify GroupM and WPP mobility opportunities from a change of client, short and long-term moves, and immediate support.
• Provide business context and input for the Learning team to develop training programs.
• Act as a confidante and partner in sensitive talent issues, maintaining the strictest confidentiality.

• Data-driven workforce planning

• Provide the strategic direction for the allocation of the correct agency teams to each client or project based on a real understanding of the client requirements, the commercial agreement, and the strengths of each member of the agency.
• Collaborate with business and client leads to create transparency around team metrics (e.g., forecasted capacity reporting; utilization vs. realization; billability & skills need analysis; future staffing trends).
• Regularly engage client, discipline, and market leadership on future-facing workforce planning exercises, aligning information related to progression, rotations, and retention/employee relations with projected changes in staffing needs and structural team evolutions.

• New business leadership

• Partner with business and client leadership to identify areas of business and client growth informed by future talent trends and requirements to support areas of expansion.
• Where appropriate and needed, provide guidance and counsel for client pitches to describe the GroupM talent operating model.
• Provide detailed quarterly analysis for time spent on new business activities.

• Support in managing the Resource Management Team

• Continuous improvement & best practise – supporting roll out of initiatives and identifying opportunities to enhance team performance.
• Managing and upskilling the Resource Management team globally.

The ideal candidate possesses:

• 4-7 years of proven track record in establishing and managing large complex resource management structures within a company of comparable size and scale.
• Understanding of stakeholder needs, and the confidence and ability to challenge and influence tchem.
• Deep understanding of resource management technology and data architecture.
• Excellent oral and written communication skills in English, with the ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Strong leadership, teamwork, and interpersonal skills with direct reports and all management levels.
• Empathy and the ability to partner across all cultures and diverse backgrounds.
• Keen and effective problem-solving skills.
• A strong work ethic; able to work under pressure and juggle multiple responsibilities to meet deadlines and deliver results.
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
• Affinity for numbers, leveraging a data-driven, analytical approach to decision making.
• Experience in change management (ideally).

What we bring to the table:

• Flexibility: With our hybrid work contract, you have the freedom to work remotely four times per week and pop into one of our vibrant offices in Warsaw, Krakow, or Poznan for one day to integrate with other Hub employees. We're all about work-life harmony here!
• Workdays’ Hours: From Monday to Thursday, dive into your tasks during our 8.5-hour office hours, and on Fridays, enjoy a shorter 6-hour workday to kickstart your weekend vibes. 😊
• Wednesday’s Surprise: Treat yourself to delicious breakfasts served every Wednesday on the first floor of our Warsaw office and enjoy a nice morning with your teammates!
• Fun and Games: Whether it's a Game Night or another epic event, we love bringing our team together for memorable experiences. We even have our own Party Planning Team responsible for taking care of events.
• Chill Vibes Only: Step into our relaxed working environment where there's no need for stiff suits or ties. Dress comfortably and just be yourself 😊
• Make a Change: Got a bright idea? Share it with us through our Idea Box and watch it come to life. We're all about empowering you to make a difference and shape the future of our team.
• Technical Perks: Work with confidence knowing that you have access to state-of-the-art equipment in our offices. Plus, we offer the option to have a monitor delivered to your home for optimal working conditions.
• Comprehensive Benefits Package: Enjoy a range of additional benefits, including Medicover health insurance, access to Medicover Sport facilities, language classes in English and Polish, life insurance coverage, and convenient on-site cafeteria services.
• Support for Your Well-Being: Take advantage of our eyewear subsidy and reimbursement for remote work expenses, including home office allowances.

More about GroupM

GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSix&Partners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business.

For the 4th time in succession - We are Top Employer Poland & Europe! GroupM Poland has been awarded Top Employer Poland & Top Employer Europe in 2021, 2022, 2023, and 2024! These awards confirm that we put great emphasis on creating an outstanding working environment for our employees!